Markham, Ontario - Next week Silverware POS will showcase unique industry integration with Maestro PMS that unifies the guest booking experience and stay journey across all operations. At The Hospitality Show, to be held October 28 to 30 at the Henry B. Gonzalez Convention Center, a sophisticated All-In-One solution that synchronizes both systems on a shared database will be on display in Booth #1559. The joint All-In-One solution provides a direct link between diners, hotel guests, and the front desk through CRM, gift card management, loyalty programs, VIPs, SGIs and more.

Silverware and Maestro came together over the last 15+ years to deliver the same technology experience throughout the hospitality enterprise. This not only enhances the user experience by eliminating integration hassles, but it enables operators to track real-time business performance. As adoption of our POS systems continue to grow, we encourage independent hospitality business owners to meet with us at The Hospitality Show and experience what the ultimate All-In-One POS/PMS solution can do for them. Alex Thalassinos, Silverware president

THS attendees looking for an All-In-One POS/PMS solution can see:

• Dining Reservations from Silverware on Maestro’s SGI (single guest itinerary)
• Detailed check look-up from the guest folio
• An IP integration that can handle unlimited sales itemizers
• Maestro gift cards sold from SilverWare POS stations, eliminating the need for front desk interaction
• Automatic F&B transaction adjustments based on Maestro package plan
• Member discounts applied automatically based on Maestro thresholds
• Combined POS/PMS with CRM – View dining preferences and notes based on all previous visits
• Maestro loyalty points and client details displayed real-time in SilverWare; Earn points on all transactions including F&B
• A better CRM at operators’ fingertips with mobile POS options

Study Shows Digital Services Matter

According to the 2024 Customer Engagement Technology Study, restaurant patrons cited several technologies they believe will help them select a full-service restaurant over another. Seventy-two percent said the ability to easily make online reservations is the most critical factor in restaurant selection. Others indicated the following digital services are important to them: preview menu and nutritional information (70%); track order status (62%); pay for food via mobile device (58%); and place orders via mobile device (51%). Each of these services are available through the Silverware platform.

At THS, attendees will also have the opportunity to see:

• Silverware Pay – Enables food-and-beverage staff to manage the entire guest experience from a single handheld device regardless of on-property location or chip-reader type. Ideal for stand-alone restaurants or properties featuring multiple dining and retail concepts all with unique chip readers within a larger environment. Scalability allows the application to grow with client enterprises.
• Silverware Admin Center – This revamped restaurant management tool enables users to manage menu offerings, dynamic pricing, and more. Cloud-based and mobile-friendly, Admin Center supports full system audits and robust permission sets.
• Silverware GuestX Platform – This contactless digital platform features simple and intuitive technology that allows guests to seamlessly view the menu, place orders, and pay through their mobile phone.
• Silverware + Announcer Kitchen Management – Full-service restaurant-focused kitchen display technology helps operators manage individual seat preferences, dietary restrictions, and allergies, with visibility of all courses ordered by each guest.

For more information on Silverware POS, visit www.silverwarepos.com.

About Maestro

Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

About SilverWare 

Trusted by the most notable brands around the globe, we provide enterprise solutions for restaurants, large venue operations, hotels & resorts, and deploy systems to meet the specific needs of multi-revenue operations with restaurants, bars, lounges, room service, banquet, and retail facilities. Our solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Our obsession is to drive efficiency and improve the profitability of our clients by relentlessly delivering the most innovative solutions on the market. We strive to enhance every aspect of the guest experience, from when the first guest walks in, until the last one walks out. We bring more to the table, so you can bring more to yours. www.silverwarepos.com.

Barbara Worcester