A story of change | Mitsis Group's Sustainability & CSR Report 2023
Sustainability is at the heart of our vision, driving us to set the benchmark for sustainable tourism development in Greece. Our commitment is to advance sustainable hospitality by delivering highquality services, upholding our social responsibility, and maintaining the highest standards of ethos and transparency in all our operations.
As we reflect on another year of dedication to sustainable growth and responsible hospitality, I am proud to present our 2023 Sustainability & CSR Report. At Mitsis Group, our commitment to excellence goes hand in hand with our unwavering dedication to sustainability, social responsibility, and ethical governance. This year, we have continued to make significant strides in our efforts to create a positive impact on the environment, empower our communities, and ensure that our guests can travel sustainably.
The core of our hospitality mission
As a leading force in the hospitality industry, we understand that our responsibilities extend far beyond delivering exceptional experiences to our guests. In today’s world, the hospitality sector has a critical role in addressing the pressing social and environmental challenges of our time.
At Mitsis Group, sustainability is not an afterthought; it is a fundamental pillar that underpins everything we do. We have seamlessly integrated corporate social responsibility into our operations, ensuring that our growth contributes to a sustainable future. Our commitment to sustainable tourism drives us to prioritise the well-being of our guests, employees, communities, and the environment. This report reflects our relentless dedication to creating positive impacts, showcasing how we are shaping a brighter, more sustainable future for all, while maintaining the highest standards of hospitality.
The heart of our Group’s culture
Our culture is deeply rooted in our vision to transform each visitor into a special guest, offering them not just a stay, but a collection of exceptional experiences that resonate on a personal level. This philosophy drives our mission to be the preferred choice in Greece, delivering excellent service, prime locations, and a wide range of sophisticated options that allow guests to tailor their experience to their preferences.
In this spirit, our rebranding reflects the core values that define MITSIS and our unwavering commitment to exceptional Greek hospitality. By emphasising empathy, adaptability, and the element of surprise, our new brand identity embodies the warmth and care found at the heart of our guest experience. Our values are now more visible than ever, guiding every interaction and ensuring that we continue to deliver unforgettable moments that resonate deeply with each guest.
Our purpose is to create a world of delightful experiences where each visitor can discover their own path to enjoyment and fulfillment. We take pride in our ability to redefine luxury, blending enriching experiences with our unparalleled family touch and authentic Greek essence. We strive to be flexible and adaptable, catering to the individual needs of our guests and aligning with the evolving mindset of new generations. At MITSIS, we promise that this is where everything begins—where unforgettable memories are made, and where each guest feels truly special.
Our vision for sustainable development
At our Group, sustainable development and corporate responsibility are not just isolated initiatives—they are the bedrock of our philosophy and integral to every aspect of our operations and decision-making. Our ambition is to set the benchmark for sustainable tourism, and we are proud that all our hotels have earned multiple certifications and accolades, including the Group being recognised as one of the ‘Most Sustainable Companies in Greece’ for 2023.
Our comprehensive approach focuses on empowering local communities, investing in employee development, preserving cultural heritage, embracing digital transformation, reducing our environmental impact, and safeguarding the biodiversity of our destinations.
As we close another chapter in our journey, I want to extend my heartfelt thanks to our stakeholders, partners, employees, and guests. Your support and collaboration are what make our vision for a sustainable future possible. Together, we are not just building a better Mitsis Group; we are building a better world. Let us continue to lead by example, fostering a culture of sustainability, and paving the way for future generations.
Thank you for creating your own story with us.
Christina Mitsis President | Mitsis Group
About Mitsis Group
As Greece's largest privately-owned hotel chain, MITSIS has been a tourism pioneer for over 45 years now, making its own mark on Greece's tourist industry, driven by a customer–centred philosophy and the promise of an unparalleled holiday experience. With 21 city, beach and resort hotels of 4* and 5* and 12 Spa and thalassotherapy centres in our portfolio in Athens, Crete, Kamena Vourla, Kos and Rhodes, we aspire to stand out as the preferred portfolio of hotels & resorts in Greece offering excellent service, great locations, impeccable facilities, sophisticated dining and a broad spectrum of options for our clientele. We bring to life-enriching experiences for our guests, making the most of our unparalleled family touch and genuine Greek essence, always seeking to be flexible and adaptable to individual customer needs and the mindset of new generations. Transforming each visitor into a special guest is the key to our success. For its remarkable performance, MITSIS has been awarded several prizes by local and international tour operators and travel organisations in recognition of the high quality of the services provided, its contribution to upgrading local tourism and its respect for the environment. For more information visit www.mitsis.com.
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