CITY STAY moves their entire portfolio of serviced apartments to Mews
With Mews, CITY STAY optimizes operations and enhances guest services across their growing portfolio of stylish serviced apartments.
Zug – Mews, the industry-leading hospitality cloud, has been chosen by CITY STAY to streamline operations and improve the guest experience across its expanding network of serviced apartments in Switzerland.
CITY STAY currently operates 250 apartments across nine locations between Zurich and Zug, with plans to continue expanding. Offering flexible stays ranging from one night up to several years, they cater to both business and leisure guests by providing fully furnished apartments. Their latest opening in Cham with 50 apartments seamlessly runs on Mews.
We needed a cloud-based solution that would make it simple for guests to check in and pay independently. Mews empowered us to provide that, all while improving efficiency on our side,
explains Marie Michalsky, COO of CITY STAY. We’re excited about how Mews is supporting our growth and helping us deliver an even better guest experience.
One of the key benefits of switching has been the implementation of self-check-in kiosks. Prior to Mews, the team spent up to two hours each day manually distributing keycards and managing check-ins. Now, guests can check in via Mews Kiosk, resulting in more convenience and huge time savings. This aligns perfectly with CITY STAY’s vision of offering a seamless experience where guests feel at home from the moment they arrive.
Features like monthly invoicing have been particularly valuable, supporting CITY STAY’s mixed-use model of short- and long-term stays.
Mews is dedicated to creating smarter, more efficient solutions, and we’re proud that CITY STAY has already seen significant improvements,
said Matt Welle, CEO of Mews.
Mews Open API and booking engine have given CITY STAY the flexibility to further customize their guest experience. Guests can easily upgrade their stay or add services like parking, and pay directly, without the need to visit the office or use a separate app.
Choose Mews if you want a fast, efficient experience. The self-check-in process alone has been a huge benefit for us – it’s made everything so much easier,
Michalsky adds. We highly recommend it to anyone looking to improve their operations and guest experience.
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 5,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report, and won the Tech Hero 2024 Award at CIODAY. Mews has raised $335 million from investors including Goldman Sachs Alternatives, Kinnevik and Notion to transform hospitality.
Katie Halfhead
Senior Communications Manager
