Hospitality Excellence, Inc.

HEI Experience leaders have their fingers on the pulse of what matters in any Guest Experience and tune in to worldwide service excellence examples and strategies through their international work in exceptional service delivery. They provide Guest and Customer Service consulting, evaluation, design, education and training for those that seek excellence at every point of contact. The Hospitality Excellence team understands all facets of Guest Experience Management and deploys their unique 3D Service methodology as a successful business strategy for internal and external service delivery in all industries. Services include experience analysis, mapping and design, onsite and online training, service evaluation, service standards and initiatives, recognition programs and service leadership.