GuestEQ

GuestEQ was founded by longtime hotel operator Scott Curran, who wanted to create a platform that would be simple for his staff to use, create accountability for all guest-related action items, and would give him valuable insights that he could use to help the hotels provide excellent customer service. GuestEQ launched in 2019 and has been deployed at Reneson properties for more than a year, driving significant improvements in guest and staff communication, which led to dramatic upticks in both guest service scores and total number of reviews. In 2020, after fully realizing the positive impact GuestEQ has on both guest experience and workflow efficiency, the team decided to share the product with a wider market.