FX Guest Service

A platform that enables hotels to log guest service requests and serve guests better by responding to their requests and complaints on time. Guest requests are notified through the FX Guest Service Android application for employees to deliver the services. Supervisors can be notified and multiple escalations can be configured for tasks that has defined SLA in place.

• In this web-based application, the hotel service desk team or front office team can create service requests when guests call them
• Every request can be tracked for its real-time status: Who is working on it, how long it has taken so far, the estimated time of completion and more
• The app shows the service request, room number from where it was requested, name of the guest, time of the request, and finally the time to complete the request
• View all guest requests for each department with the manager responsible and a breakdown of new requests, list of requests the team members are working on, and list of completed requests
• Assigning requests to team members and assigning team members to already in-progress tasks are facilitated. The capability for the manager to re-open a task, if a request is not completed or not done correctly, is also available