Ep 50. Interview Angelo Balbi. Hotel Operations Director, MSC Cruises. Worldwide.Angelo was born and bred in Hotels, He started his career back in Italy: first the kitchen, up to head chef. Then, Front Office. And from there, he started his career in the cruise industry, which has taken him everywhere in the globe. He talks about:-Managing 1,000 team members who take care of several thousand guests while sailing the seas.-The importance of creating a great first impression-His favourite destinations, and the importance of local traditions-The best advice he got from his mentor- Tips for the young ones, and the key skills needed to join the industryHis voluntary work at https://thegrowthworks.com/, where James Lemon leads a team of senior hospitality professionals mentoring young profiles from the industry.Great labour!