In a recent conversation between EHL professor Ian Millar and Pedro Torres, founder of Youverse, they explored the multifaceted concept of digital identity within the hospitality industry. Torres provided a comprehensive explanation of digital identity, emphasizing its role in securely verifying individuals online. He highlighted the potential applications in hospitality, such as personalizing guest experiences, expediting check-in processes, and enhancing security measures.

Timestamps:

00:45 —
Introduction to Pedro and Youverse
01:42 —
How to define digital identity in hospitality
04:28 —
Different application-layers in digital identity
07:00 —
Personalization & digital identity
07:55 —
How consumers control their identity
11:15 —
New EU regulations for digital wallets
13:00 —
Tips for hotels to get ready for digital identity
17:42 —
Understanding the timeline of new EU regulations
20:09 —
Can digital identity tech be applied in other areas?
22:10 —
How the hotel guest will experience digital identity in 2026?
26:05 —
Closing
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