In this first 'long-format' HNtv INSIDERS conversation, Simone Puorto and Adam Mogelonsky explore how artificial - or "alien" intelligence is reshaping hospitality, showing that AI goes far beyond an everyday "tool." From conversational reporting and data integration to new guest-segmentation strategies (such as catering to wellness-focused "gray nomads" and intermittent fasters), the two experts explain why it"s crucial for hoteliers to adapt their tech stack, rethink F&B offerings, and adopt hyper-personalized service. Their discussion reveals how liberating managers from menial data tasks frees them to reimagine commercial strategies, design more profitable room types, and anticipate lifestyle changes - ultimately painting a future where harnessing AI's pattern recognition powers drives both revenue growth and a richer guest experience.

Timestamps:

00:00:33 —
Kickoff: Introducing the Future of AI in Hospitality
00:07:25 —
"We Are the Glitch": AI Misconceptions & Origins
00:13:58 —
Beyond Tools: Defining "Alien Intelligence"
00:20:16 —
Move 37: Surprises & Creativity in AI
00:26:28 —
Housekeeping & Early Check-In: Real-Time AI Insights
00:31:40 —
From Reports to Conversation: The Data Revolution
00:38:14 —
Reimagining Revenue Management & Automation
00:45:02 —
Intermittent Fasting & Rethinking Breakfast
00:51:20 —
AI Micro-Segments: Targeting Guest Preferences
00:58:00 —
Custom Room Types & The 7th-Floor View Discovery
01:04:15 —
Optimizing Brands for Zero-Search & ChatGPT
01:10:36 —
Booking Engines & Conversational Commerce
01:17:04 —
Digital Nomads & Bleisure Travel: New Opportunities
01:23:25 —
Wi-Fi Woes & The Demands of Modern Work
01:28:33 —
User Feedback: Toward Conversational Surveys
01:33:50 —
Longevity & Wellness: Designing for the Future Guest
01:39:29 —
Neuroarchitecture & Healthy Hotel Environments
01:45:01 —
Supplements, Nootropics & New Retail Possibilities
01:50:00 —
Evolution vs. Revolution: AI's Next Frontier
01:55:25 —
Final Thoughts: Embracing AI & Hospitality's Future
Related