Four Ways AI Can Transform the Hospitality Consumer Experience
Opinion

Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant
Jason G. Bryant
Vice President, Nor1 GTM - Oracle Hospitality
Oracle Hospitality
More in this category
CRM & Loyalty
More in this category
Chatbots, Robotics & AI
More in this category
Guest Experience
More like this
Jason G. Bryant
by Jason G. Bryant
8 May 2024Oracle HospitalityCRM & Loyalty
Four Ways AI Can Transform the Hospitality Consumer Experience
Make the Complicated Simple
Opinion

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
More in this category
CRM & Loyalty
More in this category
Guest Experience
More like this
Shep Hyken
by Shep Hyken
1 May 2024Shepard Presentations, LLC.CRM & Loyalty
Make the Complicated Simple
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Opinion

Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty

Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a pro...

Neil Schubert
Neil Schubert
Chief Product Officer at Hotel Communication Network Inc.
Hotel Communication Network Inc. (HCN)
More in this category
Guestroom Technology
More in this category
CRM & Loyalty
More in this category
Chatbots, Robotics & AI
More like this
Neil Schubert
by Neil Schubert
30 April 2024Hotel Communication Network Inc. (HCN)CRM & Loyalty
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Customer Experience Is Like Maintenance on Your Car
Opinion

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
More in this category
CRM & Loyalty
More in this category
Guest Experience
More like this
Shep Hyken
by Shep Hyken
24 April 2024Shepard Presentations, LLC.CRM & Loyalty
Customer Experience Is Like Maintenance on Your Car
CRM for Hotels: 6 Benefits to Unlock Group Sales Success
Opinion

CRM for Hotels: 6 Benefits to Unlock Group Sales Success

CRM for hotels has become essential not only for connecting with guests but also for driving growth in hotel sales and catering. Many hotels currently operate with fragmented systems for managing customer information, including property management s...

Elizabeth Smith
Elizabeth Smith
Hotel Marketing Manager
Tripleseat
More in this category
Property Technology
More in this category
MICE
More in this category
CRM & Loyalty
More like this
Elizabeth Smith
by Elizabeth Smith
18 April 2024TripleseatCRM & Loyalty
CRM for Hotels: 6 Benefits to Unlock Group Sales Success
Elevating the Ordinary: How Pride Transforms Your Work
Opinion

Elevating the Ordinary: How Pride Transforms Your Work

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
More in this category
CRM & Loyalty
More in this category
Guest Experience
More like this
Shep Hyken
by Shep Hyken
17 April 2024Shepard Presentations, LLC.CRM & Loyalty
Elevating the Ordinary: How Pride Transforms Your Work
3 HyperCommerce Strategies for Faster Direct Bookings
Opinion

3 HyperCommerce Strategies for Faster Direct Bookings

According to a study by the Max Planck Institute, Technical University of Berlin, Technical University of Denmark, and University College, the evolution of technology has shortened consumer attention spans by 33%, from 12 to 8 seconds since 2000.

Pedro Colaco
Pedro Colaco
CEO at GuestCentric Systems
GuestCentric Systems
More in this category
Sales & Marketing
More in this category
Revenue Management
More in this category
CRM & Loyalty
More in this category
Digital Marketing
More like this
Pedro Colaco
by Pedro Colaco
12 April 2024GuestCentric SystemsCRM & Loyalty
3 HyperCommerce Strategies for Faster Direct Bookings
Opinion

Group Sales Technology: Ways It Can Transform Business for Your Hotel

Are you looking to transform your hotel with group sales technology? The hotel industry, marked by its fast pace and relentless demands, requires modern tools and efficiency to keep up. Every guest experience counts, and equipping your hotel with th...

Elizabeth Smith
Elizabeth Smith
Hotel Marketing Manager
Tripleseat
More in this category
Property Technology
More in this category
Events & Conferences
More in this category
CRM & Loyalty
More in this category
Business Travel
More like this
Elizabeth Smith
by Elizabeth Smith
8 April 2024TripleseatCRM & Loyalty
Tripleseat