Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant

Vice President, Nor1 GTM - Oracle Hospitality

Oracle Hospitality

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CRM & Loyalty

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

The friction fiction

Friction is fundamental to great hospitality. It sounds like a strange thing for a founder of a technology company to say, but hear me out. Friction is where the magic happens. If every step on the guest journey is totally automated and seamless, it...

Richard Valtr

Founder, Mews

Mews

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Information Technology

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Guest Experience

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Opinion

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Opinion

Shaping Hospitality’s Future with Hotel Oderberger, Flexkeeping and GauVendi

Mews Unfold 2024 takes place on 29th May at Amsterdam’s stunning Muziekgebouw. It’s a day of hospitality innovation, designed to inspire hoteliers in the pursuit of remarkable hospitality.

Tom Brown

Senior Copywriter at Mews

Mews

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Events & Conferences

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Travel Technology

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Innovation

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Guest Experience

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Opinion

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Opinion

A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant

As background for those not from Canada, Tremblant is a picture-perfect ski village under two hours northwest of Montreal in the Laurentian Mountains. With numerous small hotels, chalets, lodges and short-term rentals to choose from, Tremblant is pe...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Guest Experience

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Luxury Travel

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Opinion

Elevate Your Ancillary Revenue with These 5 Proven Strategies

With 40% of Americans saying they plan to travel even more in 20241, there is a massive opportunity for hotel owners and operators to drive even more revenue by leveraging ancillary offerings. Today’s travelers are savvy experience-seekers who expec...

Paul Rantilla

Senior Vice President, CRO - Hospitality Ancillaries, Plusgrade

Plusgrade

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Revenue Management

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Travel Technology

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Business Travel

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Guest Experience

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Opinion

How do Michelin Keys ratings stack up against guest reviews?

Michelin, a name synonymous with culinary excellence and a beacon for food enthusiasts around the globe, has recently ventured into a new domain with the launch of its hotel rating system, the Michelin Key. This move marks a significant expansion of...

Bruno Saragat

Product Specialist at Shiji ReviewPro

Shiji

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Food & Beverage

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Culinary Arts

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Reputation Management

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Guest Experience

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Opinion

Shaping Hospitality’s Future with Dimitri Manikis of Wyndham Hotels

Dimitris Manikis is the President of Wyndham Hotels and Resorts for Europe, Middle East, Eurasia and Africa. Wyndham is the world’s biggest franchise with 25 brands across 9,200 hotels in 95 countries. Dimitris’ region includes around 650 hotels in ...

Tom Brown

Senior Copywriter at Mews

Mews

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Events & Conferences

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Travel Technology

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Innovation

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Guest Experience

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Opinion

Global Trends and Local Experiences: The Role of Specialized PMS in Luxury Hospitality

In my role as Senior Vice President at Shiji Group, I lead our efforts across the vibrant markets of Asia Pacific & Middle East, drawing extensively on my previous experiences at Oracle and Micros Fidelio. This position, enriched by over twenty year...

Nikkie Randhawa-Singh

Senior Vice President- Asia Pacific & Middle East at Shiji Group

Shiji

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Information Technology

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Lodging Industry

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Guest Experience

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Luxury Travel

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