Daniel E. Craig

Founder, Reknown

Reknown

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Sales & Marketing

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Information Technology

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Content Marketing

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Opinion

Serving Up Success: The Strategic Impact of Advanced Revenue Management Technology in Dining

Whether it’s a Friday evening flight, a hotel during the holidays, or a taxi ride in a downpour, we have all been burned by higher-than-normal prices due to excess demand. Raising costs when businesses are busiest is the norm across the travel indus...

Joe Vargas

SVP & General Manager, Infor Hospitality

Infor

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Information Technology

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Lodging Industry

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Innovation

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Food and beverage

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Opinion

The Evolving Role of Operational Reports in Modern Hotel Management

In the hospitality industry, operational reports delivered through Property Management Systems (PMS) are critical for running a smooth hotel operation. These reports form the backbone of daily operations, guiding decisions on staffing, room cleaning...

John Darrah

Chief of Data and Analytics

Stayntouch

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Information Technology

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Property Technology

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Lodging Industry

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Opinion

Address F&B profitability before it takes you under

F&B is increasingly a cost centre for hotels, steadily losing profitability since 2018. But there’s hope! Hoteliers should look beyond just the menu and decor to create a compelling F&B offering. Profitability in food and beverage (F&B) dropped by o...

Cameron Thomas

Senior Account Executive

Guestline

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Sales & Marketing

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Information Technology

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Lodging Industry

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Food and beverage

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Opinion

AI and Human Input: Hospitality Leader Andrew Rubinacci’s Shares His Recipe for Revenue Management Success

When I asked Andrew Rubinacci to describe the early days of his illustrious hospitality career, his answer was one you might not expect—“I was a guinea pig,” he’ll say with a smile. “I was, quite literally, the first revenue manager at InterContinen...

Alan Young

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

Puzzle Partner Ltd.

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Information Technology

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Revenue Management

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Lodging Industry

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Chatbots, Robotics & AI

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Opinion

The friction fiction

Friction is fundamental to great hospitality. It sounds like a strange thing for a founder of a technology company to say, but hear me out. Friction is where the magic happens. If every step on the guest journey is totally automated and seamless, it...

Richard Valtr

Founder, Mews

Mews

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Information Technology

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Guest Experience

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Opinion

EU’s new digital ID: A game changer for hotels

In a significant move for secure online interactions, the European Union just approved a new framework for a European digital identity (eID) this past March. This development underscores the growing importance of digital identity, which encompasses ...

Pedro Torres

Founder and CEO, Youverse

Youverse

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Information Technology

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National & International Policy

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Opinion

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity. With a range of astute viewpoints...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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Chatbots, Robotics & AI

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Opinion

How Can the Hospitality Businesses Adapt to the New Generation of Guests?

The demographics of hospitality consumers are changing; millennials, Gen Z and Gen Alpha are now a predominant audience. These new audiences bring new guest expectations, from digitalised experiences and convenience to social consciousness. While th...

Tanya Girdhar John

Vice President, Marketing at IDS Next

IDS NEXT

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Sales & Marketing

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Information Technology

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Market Segments

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Opinion

Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands

More consumers are prioritising social values, the environment, and health and wellness in their purchasing decisions than ever before—and travellers are no exception. To stay competitive, hotels not only need to make these values a priority but als...

Johannes Vocke

Chief Financial Officer

FutureLog AG

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Information Technology

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Consumer Trends

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Asset Management

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Information Technology

Flagship Content: Playing the Long Game in Hospitality Tech Marketing

Serving Up Success: The Strategic Impact of Advanced Revenue Management Technology in Dining

The Evolving Role of Operational Reports in Modern Hotel Management

Address F&B profitability before it takes you under

AI and Human Input: Hospitality Leader Andrew Rubinacci’s Shares His Recipe for Revenue Management Success

The friction fiction

EU’s new digital ID: A game changer for hotels

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

How Can the Hospitality Businesses Adapt to the New Generation of Guests?

Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands

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