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White Paper

Advantages To Outsourcing Your Contact Center Operations

In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party ...

ComOps
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Revenue Management
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CRM & Loyalty
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Lodging Industry
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Guest Experience
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Advantages To Outsourcing Your Contact Center Operations29 August 2023ComOpsRevenue Management
Advantages To Outsourcing Your Contact Center Operations
White Paper

Best Practices For Optimized Contact Center Operations

A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips wil...

ComOps
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Property Technology
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Revenue Management
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Lodging Industry
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Chatbots, Robotics & AI
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Best Practices For Optimized Contact Center Operations28 August 2023ComOpsProperty Technology
Best Practices For Optimized Contact Center Operations
White Paper

Widespread US Hotel SEO Failure. Are Hotel Direct Websites Neglected?

When measured against SEO best practice metrics, US hotel direct websites score just 58.3% on average. The results, equivalent to a US High School Grade F, are the headline findings from our recent white paper titled "A Wake-Up Call: The State of SE...

three&six
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Search Marketing
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Digital Marketing
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Advertising
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Content Marketing
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Widespread US Hotel SEO Failure. Are Hotel Direct Websites Neglected?
by Tristan Heaword
8 June 2023three&sixSearch Marketing
Widespread US Hotel SEO Failure. Are Hotel Direct Websites Neglected?
Adopting Automation to Improve Operational Efficiency
White Paper

Adopting Automation to Improve Operational Efficiency

Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with 2 million open jobs, according to the U.S. Travel Association. Meanwhile, 79% of hoteliers say their hotels a...

myDigitalOffice
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Property Technology
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Management Companies
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Chatbots, Robotics & AI
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Housekeeping
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Adopting Automation to Improve Operational Efficiency28 March 2023myDigitalOfficeProperty Technology
Adopting Automation to Improve Operational Efficiency
Two Heads are Better than One: A Collaborative Approach to Hotel Sustainability
White Paper

Two Heads are Better than One: A Collaborative Approach to Hotel Sustainability

The white paper explores the benefits of engaging both employees and guests in a hotel’s sustainability initiatives. The authors argue that a dual approach is more effective for improving hotel sustainability, as it brings together the strengths of ...

Singapore Institute of Technology (SIT)
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Environment & Sustainability
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Two Heads are Better than One: A Collaborative Approach to Hotel Sustainability
by Dr Michael A. Kruesi and Dr. Detlev Remy
27 February 2023Singapore Institute of Technology (SIT)Environment & Sustainability
Two Heads are Better than One: A Collaborative Approach to Hotel Sustainability
Hotel Internet Services Reveals Evolving Guestroom Entertainment Expectations With Publishing of In-Depth White Paper at HITEC Orlando
White Paper

Hotel Internet Services Reveals Evolving Guestroom Entertainment Expectations With Publishing of In-Depth White Paper at HITEC Orlando

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the release of its latest white paper focusing on the shifting demands of guests over what counts as a modern guest...

Hotel Internet Services
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Guestroom Technology
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Events & Conferences
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Hotel Internet Services Reveals Evolving Guestroom Entertainment Expectations With Publishing of In-Depth White Paper at HITEC Orlando28 June 2022Hotel Internet ServicesGuestroom Technology
Hotel Internet Services Reveals Evolving Guestroom Entertainment Expectations With Publishing of In-Depth White Paper at HITEC Orlando