All Latest News Filter 20 more Case Study Faster Service, Happier Guests: How Technology Transformed Bohemia Suites’ F&B Operations The Bohemia Suites & Spa Gran Canaria is beloved by its guests, significantly outperforming other luxury hotels in Europe based on online guest satisfaction ratings. To learn how they have achieved these results, we spoke with Papis Diouf, the prope... Shiji Group More in this category Property TechnologyMore in this category Food & Beverage More like this Case Study Personalization pays off: Hotel Wailea’s strategic win in the direct booking game Hotel Wailea is Hawaiʻi’s only Relais & Châteaux property and its sole adults-only luxury hotel. Situated 300 feet above the sea with sweeping views of three Hawaiian islands, this lush, tropical enclave was voted #1 hotel in Hawaiʻi by Travel + Lei... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this Case Study Wifirst, preferred supplier for WiFi, Fibre and Chromecast for all Accor brands AccorHotels operates over 5,000 hotels across more than 110 countries. The leading French brand portfolio scales from Mid & Economy brands like Ibis, Mercure, Novotel and Adagio to Luxury & Premium such as brands Sofitel, Pullman, Raffles and MGalle... Wifirst More in this category Property TechnologyMore in this category Guest Experience More like this Case Study Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue Pacific Hospitality Group (PHG) is a leading force in hotel management and investment. Embracing a strategic long-term vision, PHG focuses on both owning and operating hotels and resorts across the United States, cultivating value for investors and ... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this Case Study Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion With a sleek glass façade offering dramatic views of Puget Sound, Thompson Seattle embodies the beauty of the Emerald City in the heart of downtown. A short walk gets you to Pike Place Market, or you can opt for an off-the-beaten-path gem like the p... Revinate, Inc. More in this category Sales & MarketingMore in this category Revenue ManagementMore in this category Lodging IndustryMore in this category Guest Experience More like this Case Study Unlocking guest loyalty: Daniel Thwaites’ data-driven marketing revolution Daniel Thwaites is a UK hospitality company with hotels, conference venues, inns, spas, lodges, and pubs. For over 215 years, it has put customers at the heart of everything it does, recognizing that small details make a big difference to the guest ... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this Case Study Driving guest loyalty with data-driven strategies: The Arca’s path to success Catering to millennial travelers, The Arca is located in the heart of Hong Kong’s Southside. Overlooking the Aberdeen Harbor, the 187 spacious rooms are complemented by a culinary restaurant, fitness center, versatile meeting & event spaces, a rooft... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this Case Study Hostz increases efficiency by automating 20% of guest inquiries with AI After graduating from EHL and honing her skills in traditional hospitality, Sofia Strahl was offered the opportunity to co-found and become the CEO of hostz Hospitality AG. Hostz offers hotel and serviced apartment owners the option to outsource par... apaleo GmbH More in this category Chatbots, Robotics & AI More like this Case Study Personalization pays off: Ambiente, A Landscape Hotel, achieves success through segmentation and outbound revenue generation Revinater allows us to keep our resort top of mind with potential guests and makes the booking process quick and easy. Revinate, Inc. More in this category Sales & MarketingMore in this category Revenue ManagementMore in this category Email marketingMore in this category Lodging Industry More like this Case Study The Wifirst network offers an excellent network service to the htophotels guest htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love th... Wifirst More in this category Property TechnologyMore in this category Guest ExperienceMore in this category Luxury Travel More like this The Hotel Yearbook Technology 2024 Entering the Everything-Data Decade Download Your content on Hospitality Net? Hospitality Net membership explained
Case Study Faster Service, Happier Guests: How Technology Transformed Bohemia Suites’ F&B Operations The Bohemia Suites & Spa Gran Canaria is beloved by its guests, significantly outperforming other luxury hotels in Europe based on online guest satisfaction ratings. To learn how they have achieved these results, we spoke with Papis Diouf, the prope... Shiji Group More in this category Property TechnologyMore in this category Food & Beverage More like this
Case Study Personalization pays off: Hotel Wailea’s strategic win in the direct booking game Hotel Wailea is Hawaiʻi’s only Relais & Châteaux property and its sole adults-only luxury hotel. Situated 300 feet above the sea with sweeping views of three Hawaiian islands, this lush, tropical enclave was voted #1 hotel in Hawaiʻi by Travel + Lei... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this
Case Study Wifirst, preferred supplier for WiFi, Fibre and Chromecast for all Accor brands AccorHotels operates over 5,000 hotels across more than 110 countries. The leading French brand portfolio scales from Mid & Economy brands like Ibis, Mercure, Novotel and Adagio to Luxury & Premium such as brands Sofitel, Pullman, Raffles and MGalle... Wifirst More in this category Property TechnologyMore in this category Guest Experience More like this
Case Study Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue Pacific Hospitality Group (PHG) is a leading force in hotel management and investment. Embracing a strategic long-term vision, PHG focuses on both owning and operating hotels and resorts across the United States, cultivating value for investors and ... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this
Case Study Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion With a sleek glass façade offering dramatic views of Puget Sound, Thompson Seattle embodies the beauty of the Emerald City in the heart of downtown. A short walk gets you to Pike Place Market, or you can opt for an off-the-beaten-path gem like the p... Revinate, Inc. More in this category Sales & MarketingMore in this category Revenue ManagementMore in this category Lodging IndustryMore in this category Guest Experience More like this
Case Study Unlocking guest loyalty: Daniel Thwaites’ data-driven marketing revolution Daniel Thwaites is a UK hospitality company with hotels, conference venues, inns, spas, lodges, and pubs. For over 215 years, it has put customers at the heart of everything it does, recognizing that small details make a big difference to the guest ... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this
Case Study Driving guest loyalty with data-driven strategies: The Arca’s path to success Catering to millennial travelers, The Arca is located in the heart of Hong Kong’s Southside. Overlooking the Aberdeen Harbor, the 187 spacious rooms are complemented by a culinary restaurant, fitness center, versatile meeting & event spaces, a rooft... Revinate, Inc. More in this category Sales & MarketingMore in this category CRM & LoyaltyMore in this category Email marketingMore in this category Lodging Industry More like this
Case Study Hostz increases efficiency by automating 20% of guest inquiries with AI After graduating from EHL and honing her skills in traditional hospitality, Sofia Strahl was offered the opportunity to co-found and become the CEO of hostz Hospitality AG. Hostz offers hotel and serviced apartment owners the option to outsource par... apaleo GmbH More in this category Chatbots, Robotics & AI More like this
Case Study Personalization pays off: Ambiente, A Landscape Hotel, achieves success through segmentation and outbound revenue generation Revinater allows us to keep our resort top of mind with potential guests and makes the booking process quick and easy. Revinate, Inc. More in this category Sales & MarketingMore in this category Revenue ManagementMore in this category Email marketingMore in this category Lodging Industry More like this
Case Study The Wifirst network offers an excellent network service to the htophotels guest htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love th... Wifirst More in this category Property TechnologyMore in this category Guest ExperienceMore in this category Luxury Travel More like this