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Opinion

Standardization and personalization in education: The right balance

When it comes to human needs and desires, there is no ‘one-size-fits-all’. That’s nothing new, of course, yet it’s only in recent years that technology and big data have allowed personalization to permeate our lives, from targeted product ads on soc...

Warren Weill
Warren Weill
VET Content and Learning Experience Coordinator at EHL Hospitality Business School
EHL
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Education & Professional Development
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Hotelschools | Universities
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Warren Weill
by Warren Weill
5 July 2024EHLEducation & Professional Development
EHL Hospitality Business School
Opinion

AI-Driven Personalization: Transforming The Travel Sector Offering

Artificial intelligence is a game-changer for hospitality, not least for the new ways in which it will appeal to customers throughout the booking process. Chief among these is a more personalized experience. According to Amadeus’ 2024 Travel Tech In...

Michael Levinson
Michael Levinson
Co-Founder and CEO of Joyned, a SaaS Solution
Joyned
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Sales & Marketing
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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Michael Levinson
by Michael Levinson
5 July 2024JoynedSales & Marketing
Joyned
The next Revolution: Direct-First Independent Hotel Brands
Opinion

The next Revolution: Direct-First Independent Hotel Brands

Maintaining a strong hotel brand is essential for long-term success in the hospitality industry, as the behemoths Marriott, Hilton and Accor prove. Robust brands provide stability and reliability, crucial during uncertain times. Smaller brands and i...

Filipa Campos
Filipa Campos
Director of Sales EMEA at Guestcentric
GuestCentric Systems
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Sales & Marketing
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Property Technology
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Boutique & Lifestyle
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Brand Marketing
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Filipa Campos
by Filipa Campos
5 July 2024GuestCentric SystemsSales & Marketing
The next Revolution: Direct-First Independent Hotel Brands
How CDPs encourage direct bookings to boost a hotel’s NOI
Opinion

How CDPs encourage direct bookings to boost a hotel’s NOI

How much are you paying in OTA commissions? We took a quick poll of the audience at NAVIGATE Miami, Revinate’s annual conference and the answers ranged from 10% to over 25%.

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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CRM & Loyalty
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Guest Experience
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Karen Stephens
by Karen Stephens
4 July 2024Revinate, Inc.Sales & Marketing
How CDPs encourage direct bookings to boost a hotel’s NOI
Technology and Its Potential Impacts on Stress in Service Work
Opinion

Technology and Its Potential Impacts on Stress in Service Work

Technology is everywhere! The rapid and pervasive inclusion of technology in various work processes has positive and negative impacts on employees, managers, and organizations. Since hospitality is synonymous with service, it is important to underst...

Karthik Namasivayam
Karthik Namasivayam
Professor & Director, The School of Hospitality Business at Michigan State University
Michigan State
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Information Technology
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Wellness and well-being
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Karthik Namasivayam
by Karthik Namasivayam
4 July 2024Michigan StateInformation Technology
Technology and Its Potential Impacts on Stress in Service Work