Why Data Matters: 8 Ways Analytics Can Elevate Your Hotel Operations

In the world of hospitality, data has become the secret weapon for hotels looking to enhance efficiency, increase profits, and deliver exceptional guest experiences. Nearly 75% of hoteliers report using some form of data analytics to drive decision-...

Jason Q. Freed

Hospitality Data Evangelist

Otelier (formerly myDigitalOffice)

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Property Technology

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Management Companies

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Big Data

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Guest Experience

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Opinion

Staying Ahead of Hotel Credit Card Fraud with AI

Mastercard reports that online fraud is 7x the amount of card-present fraud. With the rise in ecommerce transactions, combined with the growing threat of fraud in card-not-present transactions, it’s more important than ever to get proactive and cre...

Kevin Benham

Vice President of Customer Success at Sertifi

Sertifi

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Franchise

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Property Technology

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Management Companies

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PCI Compliance

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Opinion

Everything you need to know about pumpkin spice: recipes and tips

When autumn rolls around, one ingredient envelops us all in a fragrant embrace of cosiness and flavour: pumpkin spice. This blend of cinnamon, nutmeg and other spices turns every drink and pastry into an autumnal treat. Discover the world of pumpkin...

Kadisha Jimmy

Commercial Assistant at EHL Swiss School of Tourism and Hospitality (SSTH)

EHL Swiss School of Tourism and Hospitality SSTH

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Food & Beverage

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Opinion

The 16th AAWE conference highlights: A taste of Swiss vineyards

This article offers a retrospective from the 16th conference of the American Association of Wine Economists (AAWE) and explores wine economics and the essential questions shaping the industry in 2024.

Philippe Masset

Associate Professor at EHL Hospitality Business School

EHL

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Food & Beverage

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Events & Conferences

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Opinion

Connect with travelers on Black Friday, Cyber Monday, Travel Tuesday

Black Friday, Cyber Monday, and Travel Tuesday are quickly approaching. That means it’s time for travel advertisers to plan now to ensure they don’t miss this e-commerce opportunity.

Christine Walker Scarce

Director, Product & Sales Marketing at Expedia Group Media Solutions

Expedia Group Media Solutions

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Sales & Marketing

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Advertising

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Opinion

Customer Service Week 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizati...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Opinion

How Technology is Modernizing Hospitality Operations

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while techno...

Moneesh Arora

Chief Executive Officer

Unifocus

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Property Technology

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Management Companies

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Recruitment

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Asset Management

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Opinion

Here’s Why Your Hotel Struggles with Venue Sales

Nailing your hotel venue sales process is no easy feat – in fact, realistically speaking, is it ever truly complete? Part of being in the hospitality industry is rolling with waves of change. However, if you’re consistently struggling to get venue s...

Lauren Hall

Founder & CEO at iVvy

iVvy

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Sales & Marketing

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Information Technology

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Miscellaneous

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Market Segments

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Opinion

Creating Innovative business models with social impact for the hospitality industry: Three Key Aspects to learn from the gastronomic industry

As the hospitality sector particularly in Europe seeks to enhance its social impact and reach the SDGs, there are valuable lessons to be learned from the gastronomic industry worldwide. Particularly, hotels can develop innovative business models tha...

Margarita Cruz

Associate Professor of Corporate Strategy and Entrepreneurship EHL Hospitality Business

EHL

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Environment & Sustainability

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Corporate Social Responsibility (CSR)

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Opinion

Hotel Performance Outlook for Denver: Growth Picking up through 2026

For Denver hotels, the first five months of 2024 were somewhat volatile, with March declines being offset by April gains. This trend can be partially attributed to Easter falling in March this year. After two months of RevPAR declines in Denver in J...

Katy Black

Senior Vice President at HVS Denver

HVS

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Markets & Performance

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All Latest News

Why Data Matters: 8 Ways Analytics Can Elevate Your Hotel Operations

Staying Ahead of Hotel Credit Card Fraud with AI

Everything you need to know about pumpkin spice: recipes and tips

The 16th AAWE conference highlights: A taste of Swiss vineyards

Connect with travelers on Black Friday, Cyber Monday, Travel Tuesday

Customer Service Week 2024

How Technology is Modernizing Hospitality Operations

Here’s Why Your Hotel Struggles with Venue Sales

Creating Innovative business models with social impact for the hospitality industry: Three Key Aspects to learn from the gastronomic industry

Hotel Performance Outlook for Denver: Growth Picking up through 2026

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