Opinion Articles

OTAs are Still Taking More than their Fair Share - Here’s how to Stop It!

OTAs are Still Taking More than their Fair Share - Here’s how to Stop It!

As 2025 approaches, boutique and design hotel groups—especially those balancing bustling city center hotels with countryside or beach properties—face a pivotal moment. Are you prioritizing profitability, guest relationships, and autonomy? Or are you...

Pedro Colaco

CEO at GuestCentric Systems

GuestCentric Systems

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Sales & Marketing

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Online Travel Agencies (OTA)

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Brand Marketing

OTAs are Still Taking More than their Fair Share - Here’s how to Stop It!

The Holistic Journey: How Wellness Travel Boosts Revenue in Hospitality

The Holistic Journey: How Wellness Travel Boosts Revenue in Hospitality

Wellness travel is one of the fastest-growing segments in the hospitality industry. From the pandemic’s impact on travelers to a heightened focus on mental health and increased attention to preventive care, many individuals are prioritizing self-car...

Haley Payne

Head of Commercial, Pure Wellness

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Wellness and well-being

The Holistic Journey: How Wellness Travel Boosts Revenue in Hospitality

Managing Blazing Fires: A First-Time Hospitality Manager’s Survival Guide

Stepping into the role of a first-time hospitality manager often feels like being tossed into a raging fire with little preparation or support. From resolving guest disputes to managing employee turnover, enforcing policies, and handling top-down de...

SJ Shaw

Master Student at Conrad N. Hilton College

University of Houston

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Lodging Industry

University of Houston

AI in Hospitality: Creating Personalized Customer Experience

From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden. You can use it ...

Veronika Mercier

Veronika Mercier

Marketing Content & Communications Manager at EHL Hospitality Business School

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Chatbots, Robotics & AI

EHL Hospitality Business School

Riding the Wave: Key Takeaways from CHICOS 2024

The 2024 edition of the Caribbean Hotel Investment Conference & Operations Summit (CHICOS) brought over 300 attendees to the Wyndham Grand Barbados Sam Lord’s Castle All Inclusive Resort for several days of networking and industry insights from key ...

Kristina M. M. D’Amico

Kristina M. M. D’Amico

Senior Vice President - Director, Caribbean Region, Miami

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Events & Conferences

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Lodging Industry

HVS

AI Technology Revolutionizing the Hotel Industry

The hospitality industry is undergoing a seismic shift, driven by advancements in Artificial Intelligence (AI) and other technologies. Even three to five-star hotels, once known for their traditional approach, are adopting cutting-edge innovations t...

Nasir Zahir

CFBE, is the Founder and President of NZ Hospitality

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Chatbots, Robotics & AI

NZ Hospitality

How to Avoid Common FF&E Scheduling Pitfalls During a Hotel Renovation

In hospitality projects, every detail impacts guest experience and operational efficiency, with FF&E (Furniture, Fixtures, and Equipment) purchasing being a critical component.

Charis Atwood

Hospitality Consultant at Hospitality Consultant Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Lodging Industry

Cayuga Hospitality Consultants

Three Things You Must Know About Dealing with Angry Customers

Three Things You Must Know About Dealing with Angry Customers

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about this topic within a week. Why, all of a sudden, is there a renewed or greater than usual interest in this topic...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Three Things You Must Know About Dealing with Angry Customers

Enhancing Leadership Coaching: Transforming Individual Growth into Team Excellence

Leadership coaching can have a profound impact when individual leader development is integrated with a team-focused approach. This dual focus leverages the interdependent nature of leadership teams, maximizing the benefits of coaching for both indiv...

Deb Eininger

Senior Vice President | New York - AETHOS Consulting Group

AETHOS Consulting Group

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Human Resources

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Education & Professional Development

AETHOS Consulting Group

Sous-vide steak cooking: Why color isn’t a key indicator

Many of us rely on color to tell if beef steak is done, assuming a nice shade of pink or brown means it’s ready. But color can be misleading, leading to steak that’s either undercooked, overcooked, or dry. Enter sous-vide cooking under the guidance ...

Morgane Dumollard

Morgane Dumollard

Marketing Manager EHL School of Practical Arts

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Food & Beverage

EHL Hospitality Business School