Want to make a positive impact on your resort’s guest experience? Introduce a digital map
Opinion

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

There’s a saying about maps: “You can’t use an old map to explore a new world.” And the current hotels and resorts space is a new world. 21% of hoteliers said that the most important near-term goal of technology is transforming business processes an...

Adam Catterall
Adam Catterall
Content Lead
Attractions.io
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Property Technology
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Travel Technology
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Mobile Marketing
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Guest Experience
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Adam Catterall
by Adam Catterall
15 May 2024Attractions.ioGuest Experience
Want to make a positive impact on your resort’s guest experience? Introduce a digital map
Opinion

Creating memorable guest experiences: Personalization with storytelling

In the world of hospitality, experiences play a crucial role in creating lasting memories for guests. While everyone may talk about the ideal guest experience, it’s essential to recognize that not all experiences are created equal. What truly sets a...

Suzanne Godfrey
Suzanne Godfrey
Consultant and lecturer in luxury and luxury hospitality
EHL
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Guest Experience
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Suzanne Godfrey
by Suzanne Godfrey
13 May 2024EHLGuest Experience
EHL Hospitality Business School
The Tension Between Leadership and Customer Service
Opinion

The Tension Between Leadership and Customer Service

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal....

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
13 May 2024Shepard Presentations, LLC.Guest Experience
The Tension Between Leadership and Customer Service
Opinion

Why getting luxury right means blending instinct with data

A key challenge of luxury hospitality is living up to the demands of the guests. They are, rightfully, discerning. To retain loyalty in a booming, competitive market, businesses need to ensure they are providing the perfect service. This means desig...

Jay Schwartz
Jay Schwartz
Executive Creative Director, Once Upon a Time Hospitality
Once Upon a Time Hospitality
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Big Data
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Guest Experience
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Luxury Travel
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Jay Schwartz
by Jay Schwartz
13 May 2024Once Upon a Time HospitalityGuest Experience
Once Upon a Time Hospitality
The Mille Club: Urban Versus Rural Experiences
Opinion

The Mille Club: Urban Versus Rural Experiences

We define a Mille Club property as one that prices its guestrooms at or above the one thousand dollars per night level (mille being a thousand in Italian). While there are now numerous hotels around the world that are successfully achieving these ra...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Four Seasons
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Clubs
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
13 May 2024Hotel Mogel Consulting LimitedGuest Experience
The Mille Club: Urban Versus Rural Experiences
Four Ways AI Can Transform the Hospitality Consumer Experience
Opinion

Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant
Jason G. Bryant
Vice President, Nor1 GTM - Oracle Hospitality
Oracle Hospitality
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CRM & Loyalty
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Chatbots, Robotics & AI
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Guest Experience
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Jason G. Bryant
by Jason G. Bryant
8 May 2024Oracle HospitalityGuest Experience
Four Ways AI Can Transform the Hospitality Consumer Experience
Make the Complicated Simple
Opinion

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
1 May 2024Shepard Presentations, LLC.Guest Experience
Make the Complicated Simple