COLUMBIA, Md. | MICROS Systems, Inc. (Nasdaq: MCRS - News), a leading provider of information technology solutions for the hospitality industry, is pleased to announce that Fairmont Hotels & Resorts and Delta Hotels have chosen the MICROS OPERA Reservations System to manage central reservations. The implementation project is currently underway, with a cutover date scheduled for first quarter 2005.

The MICROS OPERA Reservation System (ORS) will be used on a daily basis by approximately 300 Fairmont and Delta reservation agents located in 2 call center facilities in New Brunswick, Canada. Hotel managers will access ORS for reservations and inventory management, while benefiting from next generation seamless connectivity to the GDS. In addition, OPERA's Web Services will facilitate real-time on-line bookings and last-room availability directly from each brand's respective web sites.

"The OPERA Reservation System will continue to provide our employees, partners and guests with industry-leading technical services and applications," stated Vineet Gupta, Fairmont's Vice President, Technology. "Fairmont will take advantage of this technology to facilitate connectivity with its current and future business partners, control sales and distribution channels more effectively and further enhance the guest experience. Moreover, ORS is the last component of a seamlessly integrated technology suite of hotel applications used at all customer touch points and delivered through Fairmont's Enterprise-wide common desktop and web portal." Adds Gupta, "Such capabilities are truly unique to the industry as most hotel companies' guest recognition abilities end at the front desk and are not carried through to the Food and Beverage and other areas of a hotel, yet a customer's stay experience hardly ends at the front desk."

"As Fairmont continues to roll-out OPERA Property Management System (PMS) to its hotels, it will benefit from the built-in real-time integration with ORS, enabling Fairmont to set new standards in guest recognition, customer service and rate integrity across the Enterprise," stated Tom Giannopoulos, Chairman and CEO of MICROS. "Fairmont's large volume of bookings, number of concurrent users and extensive connectivity to GDS and ADS channels will showcase OPERA's ability to centrally manage the distribution efforts of a major international multi-brand hotel chain."

About Fairmont Hotels & Resorts - Featuring a collection of fabled castles, secluded lodges, storied meeting places and modern retreats, Fairmont Hotels & Resorts opens the doors to some of the world's most celebrated addresses. With locations throughout six countries, our distinctive hotels -- including The Fairmont San Francisco, The Fairmont Banff Springs and The Plaza -- promise travelers unparalleled settings, rich experiences and lasting memories. For more information or reservations please call 1-800-441-1414, or visit us online at .

About Delta Hotels - With a diversified portfolio of more than 35 city centre and airport hotels and resorts, Delta Hotels is the leading first-class hotel management company in Canada. Widely regarded as Canada's brand of choice by guests and owners, Delta Hotels has also distinguished itself as an exemplary employer to its more than 7,500 employees. For more information please visit http://.

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 200,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, as well as point- of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at or send an email to [email protected].

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Louise Casamento
Vice President of Marketing
+1 443 285 8144