The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
Case Study

The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence

In today’s hospitality industry, guest expectations continue to rise, with real-time feedback playing a crucial role in shaping brand reputation and loyalty. For operators managing diverse and unique properties, fragmented systems for monitoring gue...

Shiji Group
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Reputation Management
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The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence23 October 2025ShijiSales & Marketing
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
From Hospitality to Monetization: The Identity Crisis of the Big Brands
Opinion

From Hospitality to Monetization: The Identity Crisis of the Big Brands

There was a time when booking on a hotel brand’s website truly meant something. It meant trust. It meant consistency. It meant a promise delivered. If you chose Hilton, you knew what Hilton stood for. If you picked Marriott, you knew exactly what ki...

Pedro Colaco
Pedro Colaco
CEO at GuestCentric Systems
GuestCentric Systems
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Boutique & Lifestyle
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Lodging Industry
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Brand Marketing
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Pedro Colaco
by Pedro Colaco
22 October 2025GuestCentric SystemsSales & Marketing
From Hospitality to Monetization: The Identity Crisis of the Big Brands
Supplier News

Lure Agency Unveils The WINS Method™: A Modern Blueprint for Human-Powered, AI-Loved Hospitality Sales

Lure Agency, a pioneer in hospitality B2B marketing, proudly announces the official launch of its proprietary WINS Method™, a proven sales and marketing framework engineered for today’s decision-maker and tomorrow’s AI-driven buying journey.

Lure Agency
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Travel Technology
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Lure Agency Unveils The WINS Method™: A Modern Blueprint for Human-Powered, AI-Loved Hospitality Sales22 October 2025Lure AgencySales & Marketing
Lure Agency Unveils The WINS Method™: A Modern Blueprint for Human-Powered, AI-Loved Hospitality Sales
Opinion

Ditch discount blasts: Reward high-value hotel guests

Blanket-sending discount codes only target low-spending guests. High-spending guests respond to offers that resonate, incentivize, and make them feel noticed. Hotels that take promotional offers one step further to hone in on strategic discounts for...

Niels Mekenkamp
Niels Mekenkamp
Director of Business Solutions, EMEA at Cendyn
Cendyn™
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Sales & Marketing
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CRM & Loyalty
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Niels Mekenkamp
by Niels Mekenkamp
21 October 2025Cendyn™Sales & Marketing
Cendyn™
Opinion

Beyond the Journey: How Post-Trip Reflections Shape the Future of Travel

I’m sure I’m not alone in feeling that the end of a great trip – whether for business or leisure – often sparks reflection. I think back on what stood out, while my mind drifts toward the next adventure: what I hope for, what I’d repeat, and what I’...

Maria Taylor
Maria Taylor
Senior Vice President of Marketing, Partnerships, and Commercial Operations, Hospitality, Amadeus
Amadeus
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Consumer Trends
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Maria Taylor
by Maria Taylor
17 October 2025AmadeusSales & Marketing
Amadeus Hospitality
The AI-powered hotel upsell: Turning every channel into a revenue generator
Opinion

The AI-powered hotel upsell: Turning every channel into a revenue generator

A guest is about to check in. They’ve booked a city-view room for two nights, and your data knows they stayed six months ago and splurged on a spa treatment. Before they even arrive, your front desk gets a quiet nudge: “Offer the spa package again. ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Revinate, Inc.
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Henri Roelings
by Henri Roelings and Karen Stephens
16 October 2025Revinate, Inc.Sales & Marketing
The AI-powered hotel upsell: Turning every channel into a revenue generator
Missed IMEX 2025? Here’s What Every Hotel Sales Leader and Meeting Planner Is Talking About
Opinion

Missed IMEX 2025? Here’s What Every Hotel Sales Leader and Meeting Planner Is Talking About

The atmosphere at last week’s IMEX America 2025 was electric! The pace of change in the meeting and hospitality industries is accelerating and forcing organizations to rethink how they sell, plan, and collaborate. The rapid rise of AI-driven tools, ...

Mike Pavicich
Mike Pavicich
Director, Global Sales at SalesAndCatering.com, LLC
SalesAndCatering.com, LLC
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Property Technology
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Events & Conferences
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Mike Pavicich
by Mike Pavicich
15 October 2025SalesAndCatering.com, LLCSales & Marketing
Missed IMEX 2025? Here’s What Every Hotel Sales Leader and Meeting Planner Is Talking About
Building relationships through reservations: Insights from The Broadmoor
Podcast

Building relationships through reservations: Insights from The Broadmoor

In this week’s episode of Hotel Moment, Sarah Stephens, Reservations Manager at The Broadmoor, joins Revinate CMO Karen Stephens with a recipe that’ll have your call center creating loyal, profitable guest relationships. And it all starts with a pho...

Revinate, Inc.
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Building relationships through reservations: Insights from The Broadmoor
by Karen Stephens
15 October 2025Revinate, Inc.Sales & Marketing
Building relationships through reservations: Insights from The Broadmoor