Best Western Hotels in Bangkok drive repeat business with Guestline’s hospitality solutions
The Best Western Premier Sukhumvit and Best Western Plus @20 Sukhumvit in Bangkok, Thailand have seen an increase in revenue and a reduction in costs since installing Guestline's cloud hosted property management system, Rezlynx.
The Best Western Premier Sukhumvit has 145 rooms and suites, all furnished to a modern design with the latest technology and the Best Western PLUS @20 Sukhumvit is a boutique hotel offering 78 bedrooms and suites. The properties opted for Rezlynx PMS, EPoS, Guestline Distribution and the Advanced Conference and Banqueting Manager to help them manage their reservations, streamline operations and drive repeat bookings.
Michael Long - Area General Manager, Best Western said 'Switching our PMS over to Guestline was easy and trouble free. Configuration and training was carried out in depth resulting in our teams being fully competent to use the system from the moment it went live. Switch over was that seamless our guests did not even notice anything had changed.
As a multi-site user it is a great benefit to be able to work in the different hotel's systems in real time. This has allowed me to amalgamate revenue and reservation teams who can work for both properties from one location saving us the cost of having to employ two different teams.
The system offers many benefits with its added extras such as the auto-confirmation sending, allowing us to automatically send pre-arrival emails to guests or thank you emails following their departure. This makes our hotels look and feel much more professional in the way we interact with our guests and we have already seen our repeat business increase as a result.
And I am now very much looking forward to the Best Western Two-Way Interface being implemented in the coming months. Thanks to everyone at Guestline for the impeccable service and easy transition.'
Rezlynx has given the hotels the ability to improve customer service by dealing with guests in a quick and efficient manor via the easy to use functionality. A comprehensive rate management tool ensures that revenue is maximised at every opportunity, generating improved revenue per available room (RevPAR).
Sarah Jones – Operations Director, Guestline said 'We are very pleased to welcome the Best Western hotels to our growing international portfolio. Michael and his team at both properties have been very helpful in ensuring the installation ran smoothly with the Guestline International Team. We are now looking forward to installing the Best Western Interface in the summer and expanding our Best Western client base within Asia'.
For further information on Guestline's systems, visit www.guestline.com.
About Guestline
Guestline (an Access Company) provides the hospitality industry with innovative property management, guest engagement, payment and distribution software.
Since 2003, Guestline's cloud-based solutions equip any sized hotel or group with everything to successfully run the business and generate more revenue - from intuitive PMS and booking software to fully unified channel management and payment solutions.
Guestline's feature-rich portfolio includes PMS, CRS, Conference & Banqueting, Channel Manager, EPoS, Internet Booking Engine, GuestPay Payments and GuestStay Guest Experience. With over 500 integrations, Guestline offers its 3,000 clients a flexible, cost-effective, multi-functional system that allows them to stand out in an increasingly competitive marketplace.
Discover more at guestline.com
Kate Fuller
Marketing Manager
+44 1743 282300
