TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency's customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK, Hotels.com, and Skyscanner, impacting hotel bookings on scale. In addition to those intermediaries, thousands of hotels have integrated TrustYou Meta-Reviews on their own websites to help to drive direct bookings.

Hotel marketing and technology provider, Leonardo, is the first to partner with TrustYou on this initiative. As a result of the partnership, their hotel customers can promote their reputation as review snippets that may appear in Google Search results. With the TrustScore appearing directly in the search, hotels might positively influence click-throughs to their website.

"We are constantly educating hoteliers on how they can improve the traveler search-shop-buy experience on their website," Paolo Boni, CEO at Leonardo says. "This collaboration with TrustYou will allow us to provide a great product to our customers that can directly impact their online presence and help increase online bookings."

Michael Menzel, VP Strategic Partnerships at TrustYou, adds: "TrustYou Connect proposes a high value to PMS, IBE and CRM partners. With the extension of our offering to web agencies we help them and their hotel clients to be on par with best practices when it comes to reviews we see with other partners like Meta-Search or OTAs."

For more information about TrustYou, visit www.trustyou.com

About TrustYou

TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:

  • Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
  • Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
  • AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.

With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. 

Learn more at www.trustyou.com.

Katharina Heitmann
Marketing Director
+49 89 54 80 29 25

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