The “Paypal Mafia” of Hotel Marketing
Opinion

The “Paypal Mafia” of Hotel Marketing

Among friends, we joke that WIHP (now part of Cendyn) was the PayPal Mafia of hotel marketing. It sparked more entrepreneurs than any other hotel tech startup I know of (Design Hotels did quite good too). It wasn’t planned that way, of course. But f...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Information Technology
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CRM & Loyalty
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Email marketing
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Martin Soler
by Martin Soler
23 October 2025Soler & AssociatesDigital Marketing
The “Paypal Mafia” of Hotel Marketing
How AI is Redefining Hotel Marketing and Why It’s Time to Catch Up
Opinion

How AI is Redefining Hotel Marketing and Why It’s Time to Catch Up

In recent years, artificial intelligence (AI) has moved from buzzword to business essential. From revenue management to guest communication, AI is already reshaping how hotels operate. But one area where its impact is truly transformative — and stil...

Savina Karaivanova
Savina Karaivanova
Marketing & Product Strategist
Userguest
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Search Marketing
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Digital Marketing
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Advertising
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Chatbots, Robotics & AI
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Savina Karaivanova
by Savina Karaivanova
20 October 2025UserguestDigital Marketing
How AI is Redefining Hotel Marketing and Why It’s Time to Catch Up
The AI-powered hotel upsell: Turning every channel into a revenue generator
Opinion

The AI-powered hotel upsell: Turning every channel into a revenue generator

A guest is about to check in. They’ve booked a city-view room for two nights, and your data knows they stayed six months ago and splurged on a spa treatment. Before they even arrive, your front desk gets a quiet nudge: “Offer the spa package again. ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Revinate, Inc.
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Sales & Marketing
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Digital Marketing
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Henri Roelings
by Henri Roelings and Karen Stephens
16 October 2025Revinate, Inc.Digital Marketing
The AI-powered hotel upsell: Turning every channel into a revenue generator
Building relationships through reservations: Insights from The Broadmoor
Podcast

Building relationships through reservations: Insights from The Broadmoor

In this week’s episode of Hotel Moment, Sarah Stephens, Reservations Manager at The Broadmoor, joins Revinate CMO Karen Stephens with a recipe that’ll have your call center creating loyal, profitable guest relationships. And it all starts with a pho...

Revinate, Inc.
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Sales & Marketing
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Building relationships through reservations: Insights from The Broadmoor
by Karen Stephens
15 October 2025Revinate, Inc.Digital Marketing
Building relationships through reservations: Insights from The Broadmoor
Upselling hotel examples: How top properties boost revenue with upsells
Case Study

Upselling hotel examples: How top properties boost revenue with upsells

Hotel upselling is one of the most powerful yet underutilized levers in hospitality revenue management. When it’s done correctly, upselling is not about selling harder. Instead, it’s about creating personalized guest experiences that feel tailored, ...

Revinate, Inc.
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Sales & Marketing
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Revenue Management
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Upselling hotel examples: How top properties boost revenue with upsells10 October 2025Revinate, Inc.Digital Marketing
Upselling hotel examples: How top properties boost revenue with upsells
Opinion

Predicting the Present: When AI is the new UI

Two years ago, when my book "We Are The Glitch" came out, I wrote something that felt more like a provocation than a prediction. At the time, the idea that platforms like Expedia Group or Booking.com could live inside a conversational interface soun...

Simone Puorto
Simone Puorto
Head of Emerging Trends and Strategic Innovation, Hospitality Net
Hospitality Net
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Digital Marketing
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Innovation
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Chatbots, Robotics & AI
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Simone Puorto
by Simone Puorto
10 October 2025Hospitality NetDigital Marketing
Hospitality Net
Agentic Browsers for Analytics deep dives
Opinion

Agentic Browsers for Analytics deep dives

A lot of agentic stuff is really good on paper. But then it fails just on the crucial part that makes the result useless - there are exceptions.

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Revenue Management
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Reputation Management
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Digital Marketing
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Chatbots, Robotics & AI
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Martin Soler
by Martin Soler
9 October 2025Soler & AssociatesDigital Marketing
Agentic Browsers for Analytics deep dives
Total revenue management: Hotel upselling across guest touchpoints
Explainer

Total revenue management: Hotel upselling across guest touchpoints

When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in. But today, upselling in hotels means so much more. Every single interaction you have with a guest — from booking to pre-arrival communic...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Digital Marketing
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Total revenue management: Hotel upselling across guest touchpoints
by Karen Stephens
3 October 2025Revinate, Inc.Digital Marketing
Total revenue management: Hotel upselling across guest touchpoints