A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary

TrustYou, the world's largest guest feedback platform, celebrates its 10th anniversary today and looks back on a decade of helping hoteliers handle their guest feedback and online reviews with success and excellence. Since its launch in 2008, TrustYou developed a sophisticated all-in-one guest feedback platform offering the necessary tools to manage, market, collect, and analyze reviews, posts, and direct messages. The company established itself in the travel and hospitality industry with numerous partnerships across the globe, including AccorHotels, Google, B&B Hotels, Hotels.com, and KAYAK. In 2017, the platform analyzed 103M guest reviews, enabled hotels to collect 4.2M survey reviews, and released 95 new features while continuing to be the most innovative and customer-centric company in the space.

To celebrate 10 years of review excellence and as a token of appreciation to TrustYou customers, TrustYou today announced a special promotion: interested hotels buying a 12-month license of the full platform or any single feature of TrustYou will receive 6 months for free. This promotion is valid from today 14 March to 30 April 2018 applies to new and existing clients.

"We started TrustYou back in 2007 with a clear vision in mind: we wanted to make the most out of guest feedback so that it could be more easily managed by hotels while being valuable to travelers at the same time", says Benjamin Jost, co-founder and CEO at TrustYou.

From only a small team of 2 founders in Munich, Germany, the company grew to an internationally operating enterprise with offices in San Diego, Cluj, Singapore, and Tokyo with 140 employees and counting. In 2017, TrustYou was acquired by Recruit, the Japanese giant internet and media group and one of Japan's most valuable companies - with a current market valuation of $40Bn on the Tokyo stock exchange.

"We look back on the past 10 years of TrustYou and we are grateful to everyone who made the company a success: all our great clients, partners, and investors that have trusted and continue to trust us. Most importantly, we are thankful for our exceptional team and all of their individual and dedicated hard work that has propelled TrustYou forward. We are excited to be a part of the TrustYou Adventure together", says Jakob Riegger, co-founder and COO at TrustYou.

For more information about the special promotion, visit the TrustYou promotion website.

Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

About TrustYou

TrustYou's mission is to help make customers happy. Happy customers are loyal, spend more, and talk positively about their experience. To achieve this goal, TrustYou turns insight into impact with three category-leading platforms:

• The Customer Experience Platform (CXP) helps to improve quality and rankings based on surveys and reviews across the web, respond to all feedback with the help of AI, and actively market your reputation.
• The Customer Data Platform (CDP) helps to merge customers' footprints into single profiles, understand your audiences, market to them, and measure the success of campaigns and messages.
• The chatAI platform helps to provide answers faster than humanly possible, ensure personalized recommendations for more bookings, and lower operational costs.

Learn more at www.trustyou.com.

Katharina Heitmann
Marketing Director
+49 89 54 80 29 25