Reputation Management

Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility

Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility

Are you a hotelier struggling to attract enough guests without breaking the bank with high charges from OTAs? Perhaps you’ve found yourself wishing you had more direct bookings, but you’re unsure of how to get there. You’re not alone. In this era of...

Tobias Roelen-Blasberg

Tobias Roelen-Blasberg

Co-Founder

MARA Solutions GmbH

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Property Technology

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Reputation Management

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Digital Marketing

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Chatbots, Robotics & AI

Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility

Fernando Vives on Reputation, Innovation, and Market Shifts

Fernando Vives on Reputation, Innovation, and Market Shifts

Episode three of the Shiji Insights Podcast features Fernando Vives, Chief Commercial Officer at Minor Hotels, who shares his wealth of experience and thoughts on reputation’s influence on revenue, the concept of attribute-based selling (ABS), and c...

Shiji Group

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Revenue Management

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Reputation Management

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Fernando Vives on Reputation, Innovation, and Market Shifts

SODÅ: Maverick Startup Aims to Set New Hospitality Norms

In 2014, Alvaro Moreno was still in the early stages of his hospitality career. His professional journey had taken him to a major hotel in Đà Nẵng where he was helping to build out an operations team and he reached out to his former business school ...

Australian Hospitality Alumni Network Vietnam

Australian Hospitality Alumni Network Vietnam

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Reputation Management

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Management Companies

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Real Estate & Investment

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Hostels & Economy Lodging

SODÅ: Maverick Startup Aims to Set New Hospitality Norms

TrustYou Announces Launch of AI-powered Customer Data Platform (CDP)

Munich, July 2, 2024 - TrustYou, a global leader in guest feedback and reputation management solutions, is proud to announce the launch of its groundbreaking Customer Data Platform (CDP). This new AI-powered platform is designed to revolutionize how...

TrustYou GmbH

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Travel Technology

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Reputation Management

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Digital Marketing

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Guest Experience

TrustYou Announces Launch of AI-powered Customer Data Platform (CDP)

How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?

How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?

Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay and depart with a review in mind. However, travelers have often been known to leave reviews mid-stay as iss...

Audrey MacRae

Executive Vice President at Maestro

NORTHWIND-Maestro

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Property Technology

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Reputation Management

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Guest Experience

How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?

Almost every hotel or resort customer reads guest reviews

Almost every hotel or resort customer reads guest reviews

A staggering 97% of hotel guests have consulted guest reviews when looking to book a stay in a hotel or resort, according to a new report from Accor, a world leading hospitality group.

Accor

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Reputation Management

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Consumer Trends

Almost every hotel or resort customer reads guest reviews

3 Guest Experience Tips from Award-Winning Hoteliers

3 Guest Experience Tips from Award-Winning Hoteliers

If you’re looking for ways to improve guest experience at your hotel, who better to get advice from than hoteliers who’ve won awards thanks to the fantastic experiences that they provide their guests?

Lisa Came

Digital Marketing Specialist at GuestRevu

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Awards and Accolades

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Reputation Management

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Guest Experience

3 Guest Experience Tips from Award-Winning Hoteliers

Innovative Approaches to Customer Satisfaction Surveys in Hospitality

In the dynamic realm of hospitality, where guest satisfaction reigns supreme, the ability to glean actionable insights from customer feedback is paramount. While traditional surveys have long been the cornerstone of understanding guest experiences, ...

Prince A. Sanders

Prince A. Sanders

Hospitality Managing Director

Prince A. Sanders

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Reputation Management

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Guest Experience

Achieving the warmth of true hospitality

An observer once noted the difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” While it is an accomplishment to earn a guest’s endorsement, it’s far better to inspire an effusive, “I abso...

Matthew Prosser

Matthew Prosser

Senior Sales Director

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Boutique & Lifestyle

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Reputation Management

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Brand Marketing

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Guest Experience

Agilysys, Inc.

Unveiling Guest Experience Trends and Strategies

The Shiji Buzz platform hosted a webinar where industry experts discussed the latest guest experience trends and strategies. Moderated by techtalk.travel’s André Baljeu, the webinar featured insights from Danica Smith of Review Pro, Alicia Alonso fr...

Shiji Group

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Environment & Sustainability

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Information Technology

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Reputation Management

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Consumer Trends

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Guest Experience

Unveiling Guest Experience Trends and Strategies