Opinion

Decoding Guest Feedback To Improve Hospitality Service

Every guest comment, gesture, and review tells a story about their stay, and these small moments of feedback add up to a clear picture of what guests value and what they wish worked better. Many hospitality teams collect extensive feedback yet miss ...

Indiana Lee
Indiana Lee
Freelance Technical Writer at Indiana Lee Writes
Indiana Lee Writes
More in this category
Reputation Management
More in this category
Guest Experience
More like this
Indiana Lee
by Indiana Lee
15 January 2025Indiana Lee WritesReputation Management
Supplier News

MARA Solutions Named Best Reputation Management Solution in 2025

These awards are the most prestigious and sought-after in the hospitality industry, and this marks MARA’s first time competing against more established players in the category. "Winning the award in our very first year is something we never imagined...

MARA Solutions GmbH
More in this category
Sales & Marketing
More in this category
Information Technology
More in this category
Awards and Accolades
More in this category
Reputation Management
More like this
MARA Solutions Named Best Reputation Management Solution in 202514 January 2025MARA Solutions GmbHReputation Management
MARA Solutions Named Best Reputation Management Solution in 2025
Top 10 Reputation Management Trends Impacting the Hotel Industry in 2025
Opinion

Top 10 Reputation Management Trends Impacting the Hotel Industry in 2025

The hotel industry faces a significant shift in 2025 with technology and evolving consumer behavior. As guests seek personalized and immersive stays, hoteliers need to adapt. The top 10 emerging trends, including AI-driven guest communication and fo...

Tobias Roelen-Blasberg
MARA Solutions GmbH
More in this category
Reputation Management
More like this
Tobias Roelen-Blasberg
by Tobias Roelen-Blasberg
8 January 2025MARA Solutions GmbHReputation Management
Top 10 Reputation Management Trends Impacting the Hotel Industry in 2025
Opinion

Quality in the Luxury Hospitality Industry Today

As we enter 2025, hospitality continues to follow the mantra that we live in a world governed by rules, or as we refer to them in the industry, standards. While these act as guidelines for hotel employees and provide them with an element of downside...

Jochen Ehrhardt
Jochen Ehrhardt
Founder of TRUE 5 STARS and TRUE 5 STARS Advisory — Quality Assurance
International Institute Of Modern Butlers
More in this category
Industry Rankings
More in this category
Reputation Management
More in this category
Guest Experience
More in this category
Luxury Travel
More like this
Jochen Ehrhardt
by Jochen Ehrhardt
31 December 2024International Institute Of Modern ButlersReputation Management
International Institute Of Modern Butlers
Opinion

Are You Making These 7 Common Revenue Management Mistakes?

There’s a big difference between profitable hotels and those that struggle. Surprisingly, the difference isn’t related to location, quality, or service.

Massimiliano Terzulli
Massimiliano Terzulli
Revenue Management Strategist & International Business Developer for Revenue Team by Franco Grasso
Revenue Team by Franco Grasso
More in this category
Revenue Management
More in this category
Reputation Management
More in this category
Online Travel Agencies (OTA)
More in this category
Digital Marketing
More like this
Massimiliano Terzulli
by Massimiliano Terzulli
30 December 2024Revenue Team by Franco GrassoReputation Management
Revenue Team by Franco Grasso
Supplier News

Booking.com’s new review scoring: What it means for hotels

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a watershed moment—particularly for hotels that haven’t been lev...

Shiji Group
More in this category
Reputation Management
More in this category
Online Travel Agencies (OTA)
More like this
Booking.com’s new review scoring: What it means for hotels16 December 2024ShijiReputation Management
Booking.com’s new review scoring: What it means for hotels
Supplier News

Social Media Lost and Found Service Enhances Guest Experience

Lodging Interactive, a leading digital marketing and social media engagement solutions provider for the hospitality industry, has introduced a new Lost and Found service module within its Commingle Social Media Amplified service. The innovative feat...

Lodging Interactive
More in this category
Reputation Management
More in this category
Social Media
More in this category
Guest Experience
More like this
Social Media Lost and Found Service Enhances Guest Experience12 December 2024Lodging InteractiveReputation Management
Social Media Lost and Found Service Enhances Guest Experience