Supplier News

Booking.com’s new review scoring: What it means for hotels

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a watershed moment—particularly for hotels that haven’t been lev...

Shiji Group
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Reputation Management
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Online Travel Agencies (OTA)
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Booking.com’s new review scoring: What it means for hotels16 December 2024ShijiReputation Management
Booking.com’s new review scoring: What it means for hotels
Supplier News

Social Media Lost and Found Service Enhances Guest Experience

Lodging Interactive, a leading digital marketing and social media engagement solutions provider for the hospitality industry, has introduced a new Lost and Found service module within its Commingle Social Media Amplified service. The innovative feat...

Lodging Interactive
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Reputation Management
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Social Media
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Guest Experience
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Social Media Lost and Found Service Enhances Guest Experience12 December 2024Lodging InteractiveReputation Management
Social Media Lost and Found Service Enhances Guest Experience
Supplier News

HTL Hotels Implements Shiji ReviewPro to transform guest communication and boost satisfaction

Shiji, the hospitality technology innovator, is excited to announce that HTL Hotels has successfully implemented Shiji ReviewPro to streamline guest communications and elevate the overall guest experience. This integration has allowed HTL to move fr...

Shiji Group
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Information Technology
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Reputation Management
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HTL Hotels Implements Shiji ReviewPro to transform guest communication and boost satisfaction11 December 2024ShijiReputation Management
HTL Hotels Implements Shiji ReviewPro to transform guest communication and boost satisfaction
Case Study

How STAYERY Increased Their Response Rate to Over 90% with MARA

Leandra, the Guest Experience Manager at STAYERY, faced a growing challenge as the brand expanded its portfolio of service apartments. With the opening of new locations and an influx of guest reviews, managing responses became increasingly complex a...

MARA Solutions GmbH
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Reputation Management
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Chatbots, Robotics & AI
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How STAYERY Increased Their Response Rate to Over 90% with MARA26 November 2024MARA Solutions GmbHReputation Management
How STAYERY Increased Their Response Rate to Over 90% with MARA
Supplier News

Paradores continues to enhance guest satisfaction with Shiji ReviewPro, driving strategic digital transformation

Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency. Since 2016, Paradores has relied on Shiji ReviewPro’s Online Reputation Manag...

Shiji Group
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Reputation Management
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Paradores continues to enhance guest satisfaction with Shiji ReviewPro, driving strategic digital transformation21 November 2024ShijiReputation Management
Paradores continues to enhance guest satisfaction with Shiji ReviewPro, driving strategic digital transformation
Tips to prepare for hotel peak call season
Opinion

Tips to prepare for hotel peak call season

The voice channel isn’t just another booking option. It’s a driving force for direct revenue. The fact is, 30% of customers across all age groups — including those tech-savvy younger generations — still prefer the personal touch of a phone call. And...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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Reputation Management
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Lodging Industry
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Karen Stephens
by Karen Stephens
24 October 2024Revinate, Inc.Reputation Management
Tips to prepare for hotel peak call season