Here Is Why We Consistently Hire Former Hospitality Staff At Our Company - forbes.com
When hiring, ask yourself these three key questions: What are human skills? Where does one look for such skills? And how do you establish what constitutes human skills for the workplace? Start by ordering something to eat.
You will find the answer amongst the former waiters, bartenders, cooks and professionals in the service industry. Forget traditional internships at Fortune 500 companies, give me a hard-nosed service professional who has dealt with hungry customers yelling right in their face.
We like to hire people from the service industry because they have inevitably dealt with the building blocks of customer engagement, those being rejection, anger, expectations, and teamwork.
In a recent conversation I had with Winkbeds.com CEO Dan Adler, I asked him what he looks for in candidates for customer facing roles. "When hiring for customer service or sales positions, one of the first things we look for is prior experience working in restaurants," he said. "We find candidates with service backgrounds are humble, charming, and perform well under pressure, which is exactly what you need to succeed in consumer-facing roles."
