IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today announced enhancements to the FX1 platform including an Arabic-language version, and new modules that cover guest engagement (FX GeM), sales force management (FX Sales & Marketing) and hotel analytics on-the-go (FX1 Pulze). This new game-changing technology was designed from the ground up to enhance the guest experience at every touchpoint and offers modules that are above and beyond those of the traditional PMS system optimized for mobile.

For decades, IDS Next has been a pioneer in Hotel ERP architecture, providing hospitality solutions to hotels in all market segments, from enterprise to single property. FX1 builds on the company's visionary advancements by combining PMS, POS, incident management, guest engagement, promotions, upsell, feedback, pre-check-in, self-check-in, in-room solutions for services, room dining, in-room check-out, multi-property chain CRS, and financials that include AP, AR, GL, all in one mobile-first system.

Key attributes of the FX1 platform include:

• All guest-facing and employee-facing modules are native mobile applications
• FX1 Pulze offers Hotel Business Intelligence on the go
• Multiple touchpoints that allow the guest to communicate with the hotel at any time or location on the property
• Simple QR code-based web link is sent to guests so they need not download an application
• Incident tracking and housekeeping systems are designed with a closed feedback system along with automatic escalation matrices that help deliver exceptional guest service
• For the millennial traveler, the platform offers DIY solutions at every point of their journey
• For the millennial employee, the platform is conveniently mobile, with KPIs that motivate them to perform better

Binu Mathews, CEO of IDS Next explains, "With FX1, we have raised the bar when it comes to mobile-first, guest-centric hotel technology. Now available to Arabic speakers, the technology fulfills the need for a single system end-to-end business platform that empowers hotel employees, optimizes operations, and appeals to emerging guest demands. Not only do hoteliers have access to quick and accurate information using their handheld devices, but FX1 provides a secure, flexible, future-proof solution that delivers a performance edge, improves efficiency, maximizes productivity and ultimately, increases guest satisfaction."

IDS Next software and technology solutions are trusted by over 5000+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives, and Oceania. IDS Next understands that emerging markets are the future of growth in hotel technology which is why they invest in country-specific operations, including 24/7 customer care to support all timezones and languages. Their dedication to customers has lead to an unrivalled 98% client retention.

Media and attendees at HITEC Dubai 2019 can view live demos and meet the IDS Next team. To learn more, please visit www.idsnext.com.

About IDS Next

Founded in 1987, IDS Next became India's largest hotel software company in its first decade of operations and Asia's largest in 2009.

Today, IDS Next is the leading provider of smart hotel software across Southeast Asia, the Indian Ocean, the Middle East, Africa, and Oceania, serving over 6,000 customers in 45 countries with $10 million in daily transactions and 300,000 daily check-ins.

With the goal to redefine the way hotels operate through smart software solutions, IDS Next has been a trusted technology partner and preferred supplier to the international hospitality industry.

From contactless check-in, front desk, guest request and housekeeping management to payroll, finance, inventory management and procurement, IDS Next's award-winning software automates and streamlines front and back-office hotel operations, making sure all departments are covered.

With an open API approach, IDS Next integrates with over 100 of the world's leading, best-in-breed technology partners to ensure hotel operations run smoothly and securely to complement a hotel's existing systems and solutions.

Available in single modules and as an all-in-one solution, IDS Next's smart hotel software is designed by hoteliers for hoteliers through the company's in-house development team comprising 135 hospitality technology professionals and supported 24/7 by 90 customer services agents in 30 languages.

With all software PA DSS certified, front-of-house solutions GDPR compliant, and the business ISO 27001 certified, IDS Next's smart software solutions are accredited, certified, and compliant with the industry's most stringent standards for data protection and security.

Senthil Kumar
Media Contact