Opinion

Transforming Hotel Stays with Personalized Payments

Today, there is undeniable pressure on hotels to go beyond the traditional norms of hospitality, creating more personalized and uniquely memorable experiences for every guest. This is not just to stay relevant; it is an essential part of hospitality...

Simon Buchwaldt-Nissen
Simon Buchwaldt-Nissen
Senior Vice President of Hospitality at Nexi Group, the European PayTech
Nexi Group
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Information Technology
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Finance & Accounting
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Guest Experience
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Simon Buchwaldt-Nissen
by Simon Buchwaldt-Nissen
22 November 2024Nexi GroupGuest Experience
Nexi Group
Guest Casting Solutions: An Affordable and Important Upgrade for Hotels
Opinion

Guest Casting Solutions: An Affordable and Important Upgrade for Hotels

While technology is ever improving and changing, so too are guest expectations in the hospitality industry. Travelers increasingly desire seamless, home-like entertainment options during their stays. This is where hotel casting solutions play a pivo...

Brice Debout
Brice Debout
CEO and Founder, Solvacom
Solvacom Inc.
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Information Technology
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Guest Experience
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Brice Debout
by Brice Debout
21 November 2024Solvacom Inc.Guest Experience
Guest Casting Solutions: An Affordable and Important Upgrade for Hotels
Guests expectations in 2025: A complete guide on how to engage travellers
Opinion

Guests expectations in 2025: A complete guide on how to engage travellers

As time passes and technology keeps evolving, we enter into a new era of guest expectations. As we’ve said before, it’s no longer enough to meet their needs simply, the challenge now lies in exceeding them.

Johanna Bernuy
Johanna Bernuy
Marketing Manager at Bookboost
Bookboost
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Sales & Marketing
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Information Technology
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Wellness and well-being
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Guest Experience
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Johanna Bernuy
by Johanna Bernuy
21 November 2024BookboostGuest Experience
Guests expectations in 2025: A complete guide on how to engage travellers
Taking the Job Personally
Opinion

Taking the Job Personally

I’m always impressed when someone truly loves their job and does more than expected. And that’s exactly what happened on a recent cross-country American Airlines flight. Here’s what happened:

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
20 November 2024Shepard Presentations, LLC.Guest Experience
Taking the Job Personally
8 Common Pain Points of a Legacy PMS – and How to Solve Them
Opinion

8 Common Pain Points of a Legacy PMS – and How to Solve Them

Running a hotel has never been easy. And the challenge is made even harder for those hoteliers who still rely on legacy property management systems (PMSs) that are no longer suited to modern habits, expectations and technologies. Systems that hinder...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews
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Property Technology
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Travel Technology
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Innovation
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Tom Brown
by Tom Brown
19 November 2024MewsGuest Experience
8 Common Pain Points of a Legacy PMS – and How to Solve Them
Supplier News

The Westin Resort Nusa Dua’s partnership with IRIS delivers 30% increase in guest spend

IRIS, a global leader in digital F&B, guest directory, and concierge solutions for hotels, is thrilled to announce that The Westin Resort Nusa Dua, Bali has achieved record growth in guest orders and a 30% increase in average guest spend after imple...

IRIS Software Systems
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Guestroom Technology
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Food and beverage
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The Westin Resort Nusa Dua’s partnership with IRIS delivers 30% increase in guest spend19 November 2024IRIS Software SystemsGuest Experience
The Westin Resort Nusa Dua’s partnership with IRIS delivers 30% increase in guest spend
Educating Your Guests About Their Property While Communicating Positive Messages
Opinion

Educating Your Guests About Their Property While Communicating Positive Messages

Guest education is often overlooked in hospitality, but it is an integral aspect of the guest management experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities a...

Chintan Dadhich
Chintan Dadhich
General Manager, Conrad New York Downtown
Hilton
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Sales & Marketing
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Guest Experience
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Chintan Dadhich
by Chintan Dadhich
15 November 2024HiltonGuest Experience
Educating Your Guests About Their Property While Communicating Positive Messages