Guest Experience

Customer personalization - No longer an option in the digital age?

Personalization refers to tailoring products, services, content, and experiences to align with individual customers’ preferences, interests, and behaviors. It goes beyond basic segmentation to provide a specialized, high-value customer experience.

EHL Hospitality Business School

EHL Hospitality Business School

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Guest Experience

Customer personalization - No longer an option in the digital age?

JW Marriott and Flamingo Estate debut a global brand partnership to guide travelers on a sensorial journey rooted in well-being

Scent. Sound. Taste. Three of the most powerful senses are at the core of the new global brand partnership by JW Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, and Flamingo Estate, the celebrated, California hil...

Marriott International, Inc.

Marriott International, Inc.

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Guest Experience

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Many hotels collect guest data with the guest’s permission but how many truly use it effectively?

Don DeMarinis

Senior Vice President, Sales for Agilysys Americas and EMEA

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Property Technology

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Revenue Management

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Boutique & Lifestyle

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Guest Experience

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

There’s a saying about maps: “You can’t use an old map to explore a new world.” And the current hotels and resorts space is a new world. 21% of hoteliers said that the most important near-term goal of technology is transforming business processes an...

Adam Catterall

Content Lead

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Property Technology

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Travel Technology

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Mobile Marketing

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Guest Experience

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

Topaz Services Introduces Ressie: AI-Powered Virtual Chat Assistant Revolutionizing Hotel Guest Engagements

Topaz Services, a distinguished leader in reservation call handling for independent luxury and lifestyle hotels, proudly unveils its latest innovation: Ressie, an AI-powered virtual assistant designed to elevate guest interactions and drive direct b...

Topaz Hotel Services LLC

Topaz Hotel Services LLC

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Boutique & Lifestyle

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Chatbots, Robotics & AI

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Guest Experience

Topaz Services Introduces Ressie: AI-Powered Virtual Chat Assistant Revolutionizing Hotel Guest Engagements

Creating memorable guest experiences: Personalization with storytelling

In the world of hospitality, experiences play a crucial role in creating lasting memories for guests. While everyone may talk about the ideal guest experience, it’s essential to recognize that not all experiences are created equal. What truly sets a...

Suzanne Godfrey

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

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Guest Experience

EHL Hospitality Business School

Entries open for the 2024 GuestRevu GREAT Awards

GuestRevu, a leading guest survey and online reputation management solution, is thrilled to announce entries are now open for the 2024 GuestRevu GREAT Awards. These prestigious awards, celebrating Guest-Rated Excellence in Accommodation & Travel, ar...

GuestRevu

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Sales & Marketing

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Boutique & Lifestyle

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Awards and Accolades

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Guest Experience

Entries open for the 2024 GuestRevu GREAT Awards

IRIS announces investment in Middle East, following growth in demand for digital ordering across hospitality sector

IRIS, the global leader in digital ordering for the hospitality industry, today announces it will be investing in its expansion in the Middle East. The announcement follows significant growth in its client base, as an increasing number of hoteliers ...

IRIS Software Systems

IRIS Software Systems

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Information Technology

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Food and beverage

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Guest Experience

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IRIS announces investment in Middle East, following growth in demand for digital ordering across hospitality sector

Unveiling Guest Experience Trends and Strategies

The Shiji Buzz platform hosted a webinar where industry experts discussed the latest guest experience trends and strategies. Moderated by techtalk.travel’s André Baljeu, the webinar featured insights from Danica Smith of Review Pro, Alicia Alonso fr...

Shiji Group

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Environment & Sustainability

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Information Technology

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Reputation Management

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Consumer Trends

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Guest Experience

Unveiling Guest Experience Trends and Strategies

The Tension Between Leadership and Customer Service

The Tension Between Leadership and Customer Service

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal....

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

The Tension Between Leadership and Customer Service