Guest Experience

AI May Make Mistakes, But It Won’t Shoot a Customer

AI May Make Mistakes, But It Won’t Shoot a Customer

Customers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our annual customer service and CX research (sponsored by RingCentral):

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

AI May Make Mistakes, But It Won’t Shoot a Customer

Plusgrade and Global Hotel Alliance Enrich GHA DISCOVERY Offerings with Buy D$ Feature

MONTREAL, July 2Plusgrade, a global leader powering ancillary revenue solutions for the travel industry, and Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, announce a partnership to enrich GHA DISCOVERY’s offe...

Plusgrade

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Travel Technology

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Partnerships, Mergers & Acquisitions

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Guest Experience

Plusgrade and Global Hotel Alliance Enrich GHA DISCOVERY Offerings with Buy D$ Feature

Activate your space with sonic branding

Hospitality operators strive to deliver the right atmosphere: it’s a core aim. Whether hotel lobby, bar, restaurant or club, you want your guests to feel comfortable and relaxed. You want them to want to be there, and to want to stay. And afterwards...

d&b audiotechnik GmbH and Co. KG

d&b audiotechnik GmbH and Co. KG

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Property Technology

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Guest Experience

Activate your space with sonic branding

Guestline integrates ResDiary and AI to boost sales of ancillary products via guest portal

Guestline, part of Access Group, has introduced a host of self-service options to its GuestStay offering, incorporating artificial intelligence (AI) to further reduce pressure on hotel staff while empowering guests.

Guestline Ltd

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Information Technology

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Guestroom Technology

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Chatbots, Robotics & AI

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Guest Experience

Guestline integrates ResDiary and AI to boost sales of ancillary products via guest portal

Lower volume, more satisfaction: Insights on Guest Experience 2nd Quarter 2024

Lower volume, more satisfaction: Insights on Guest Experience 2nd Quarter 2024

The Shiji Guest Experience Benchmark Report for Q2 2024 offers a comprehensive look into guest satisfaction trends and review dynamics. This report is crucial for hotel operators and technology vendors aiming to enhance their service quality and cus...

Bruno Saragat

Product Specialist at Shiji ReviewPro

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Markets & Performance

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Guest Experience

Lower volume, more satisfaction: Insights on Guest Experience 2nd Quarter 2024

The Future of Resorts: Magic 8 Ball Predictions for the Next Decade

The Future of Resorts: Magic 8 Ball Predictions for the Next Decade

The hospitality industry, particularly the resort sector, is on the cusp of significant transformations. Over the next decade, technological advancements, changing consumer preferences, and a heightened focus on sustainability will redefine the land...

Andrew Paul

Managing Director

Americas Great Resorts

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Digital Marketing

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Brand Marketing

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Guest Experience

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The Future of Resorts: Magic 8 Ball Predictions for the Next Decade

Javier Aguila, Group President EAME Hyatt Hotels

🗣️ "Nothing matters if you don"t deliver an exceptional experience. Nothing matters if you don"t deliver an exceptional experience. At the end, the difference is in the service and the human touch."Discover our full interview with Javier Aguila Grou...

Hospitality ON

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Sales & Marketing

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Guest Experience

Eliminate Customer Anxiety

Eliminate Customer Anxiety

If you have been to a Disney theme park, you know about standing in long lines. There are also signs that tell you how long your wait will be. Guests like this.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Eliminate Customer Anxiety

Tale of Two Travel Markets: High-End Hotel Segments See Steady Guest Satisfaction Improvement, While More Affordable Hotel Segments Post Declines, J.D. Power Finds

With an average daily rate (ADR) for a U.S. hotel room of $158.45 in May 2024—the second-highest month ever behind $159.01 in October 20231—virtually every traveler in every hotel price bracket is paying more for a hotel room. According to the J.D. ...

J.D. Power

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Markets & Performance

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Guest Experience

Tale of Two Travel Markets: High-End Hotel Segments See Steady Guest Satisfaction Improvement, While More Affordable Hotel Segments Post Declines, J.D. Power Finds

Beyond Booking: The Future of Hotel PMS in an Omnichannel World

Beyond Booking: The Future of Hotel PMS in an Omnichannel World

In the not-so-distant past, hotel PMS were glorified booking engines, handling reservations and basic operations like housekeeping. Fast forward to today, and the hospitality world demands a PMS that can juggle more than just bookings. Welcome to th...

Wolfgang Emperger

Wolfgang Emperger

SVP For Europe, Africa, And UK & Ireland, Shiji

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Information Technology

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Online Travel Agencies (OTA)

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Lodging Industry

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Guest Experience

Beyond Booking: The Future of Hotel PMS in an Omnichannel World