Opinion

Designing Wellness Experiences to Attract Hotel Guests

Modern travelers want more than comfortable beds and room service — they want all-encompassing experiences that support their physical, mental, and emotional well-being during their time away from home. Hoteliers that create immersive wellness exper...

Indiana Lee
Indiana Lee
Freelance Technical Writer at Indiana Lee Writes
Indiana Lee Writes
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Wellness and well-being
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Guest Experience
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Indiana Lee
by Indiana Lee
20 December 2024Indiana Lee WritesGuest Experience
Video

Masters of Hospitality Episode 2 - Mastering the Art

In our newest episode of Masters of Hospitality, we join forces with Les Clefs d’Or, Microsoft, and Forbes Travel Guide. We explore the fundamental tips and tricks to mastering service excellence and why the only way to truly get the best ROI from y...

Alliants
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Masters of Hospitality Episode 2 - Mastering the Art19 December 2024MiscellaneousAlliants
The Five Easiest Customer Service Tactics Anyone Can Do
Opinion

The Five Easiest Customer Service Tactics Anyone Can Do

It’s the holiday season, and whatever holiday you choose to celebrate – or choose not to celebrate – gifting is the norm. So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do – and they won’t cost a th...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
18 December 2024Shepard Presentations, LLC.Guest Experience
The Five Easiest Customer Service Tactics Anyone Can Do
Supplier News

IDS Next Recognised as a Qualified Phase 2 E-Invoicing Solution Provider by ZATCA, KSA

Intellect Data Systems Arabia Limited (IDS Next), a leading provider of smart hospitality solutions, has officially been recognised by the Zakat, Tax and Customs Authority (ZATCA) as a qualified provider of Phase 2 E-Invoicing solutions in the Kingd...

IDS Next
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IDS Next Recognised as a Qualified Phase 2 E-Invoicing Solution Provider by ZATCA, KSA17 December 2024IDS NEXTGuest Experience
IDS Next Recognised as a Qualified Phase 2 E-Invoicing Solution Provider by ZATCA, KSA
Supplier News

Social Media Lost and Found Service Enhances Guest Experience

Lodging Interactive, a leading digital marketing and social media engagement solutions provider for the hospitality industry, has introduced a new Lost and Found service module within its Commingle Social Media Amplified service. The innovative feat...

Lodging Interactive
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Social Media Lost and Found Service Enhances Guest Experience12 December 2024Lodging InteractiveGuest Experience
Social Media Lost and Found Service Enhances Guest Experience
Three Things You Must Know About Dealing with Angry Customers
Opinion

Three Things You Must Know About Dealing with Angry Customers

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about this topic within a week. Why, all of a sudden, is there a renewed or greater than usual interest in this topic...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
11 December 2024Shepard Presentations, LLC.Guest Experience
Three Things You Must Know About Dealing with Angry Customers
Supplier News

VIP Service at Scale: Attractions.io introduces AI Assistant for Resorts and Hotels

Attractions.io’s new AI Assistant is your guests’ go-to guide during their stay. By connecting your hotel or resort’s existing technology, the AI Assistant offers personalised recommendations and real-time support throughout the guest journey.

Attractions.io
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VIP Service at Scale: Attractions.io introduces AI Assistant for Resorts and Hotels11 December 2024Attractions.ioGuest Experience
VIP Service at Scale: Attractions.io introduces AI Assistant for Resorts and Hotels
Top 10 ways to transform your hotel Guest Directory into Guest Revenue
Opinion

Top 10 ways to transform your hotel Guest Directory into Guest Revenue

In the same vein as your website and social media platforms, the Guest Directory can be just as valuable in terms of functioning as your ‘shop window’ – demonstrating the breadth of your services and offer, boosting guest engagement, enhancing the g...

Graham Rushin
Graham Rushin
VP Sales & Marketing
IRIS Software Systems
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Graham Rushin
by Graham Rushin
10 December 2024IRIS Software SystemsGuest Experience
Top 10 ways to transform your hotel Guest Directory into Guest Revenue