Guest Experience

Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important!

Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important!

As technology has crept into the cycle of guest service, today’s guests have far fewer conversations with hotel staff. In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters. ...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Sales & Marketing

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Guest Experience

Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important!

The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app

The Kimpton Santo Hotel, the recently opened luxury hotel in downtown San Antonio, Texas, has partnered with the global mobile ordering experts at IRIS to provide guests and staff with an innovative digital ordering platform that enhances efficienci...

IRIS Software Systems

IRIS Software Systems

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Guestroom Technology

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Lodging Industry

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Guest Experience

The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app

Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana

Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana

Meetings and events are in the midst of a renaissance heading into 2025, with numerous contributing factors as to why. Top of the list for the corporate and group segments is the need to bring people together in a world that has embraced hybrid or f...

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Events & Conferences

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Guest Experience

Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana

How User Disengagement Unlocks Exceptional Guest Experiences

How User Disengagement Unlocks Exceptional Guest Experiences

Most technology is designed to captivate and keep our attention. The prime example is social media, whose addictive platforms and algorithms keep its users scrolling endlessly. But what if the goal of technology wasn’t engagement at all?

Tom Brown

Senior Copywriter at Mews

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Property Technology

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Travel Technology

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Guest Experience

How User Disengagement Unlocks Exceptional Guest Experiences

7 Customer Service Phrases to Use in Your Hotel (+ 5 You Should Avoid)

When engaging with guests throughout your hotel, you want to put your best foot forward (and not in your mouth). Like with all communication, it’s not so much what you say, but how you say it.

Lauren Hall

Founder & CEO at iVvy

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Reputation Management

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Guest Experience

iVvy

Hoteliers Will Be Left Behind If They Don’t Embrace Change Reveal 2025 Hospitality Trends

Duetto, the world’s leading revenue management software provider for the hospitality industry, has unveiled its 2025 hospitality trends report, revealing that increased costs, AI, personalization, evolving revenue metrics, and data, are the biggest ...

Duetto

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Revenue Management

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Chatbots, Robotics & AI

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Guest Experience

Hoteliers Will Be Left Behind If They Don’t Embrace Change Reveal 2025 Hospitality Trends

The tech stack that brings fortune: Optimum Hotel & Leisure Management’s insider story

Optimum Hotel and Leisure Management is a dedicated award-winning independent management consultancy acting on behalf of private hotel owners, investors and lenders to optimise the performance of their business. The company examines and optimises pr...

Guestline Ltd

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Information Technology

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Property Technology

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Guest Experience

The tech stack that brings fortune: Optimum Hotel & Leisure Management’s insider story

HiJiffy Empowers Hoteliers to Create Automated WhatsApp Messages with New Campaigns Manager

HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager, designed to further streamline and automate guest communication across the entire guest journey. By integrating real-time data from ...

HiJiffy

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Chatbots, Robotics & AI

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Guest Experience

HiJiffy Empowers Hoteliers to Create Automated WhatsApp Messages with New Campaigns Manager

Decoding Guest Feedback To Improve Hospitality Service

Every guest comment, gesture, and review tells a story about their stay, and these small moments of feedback add up to a clear picture of what guests value and what they wish worked better. Many hospitality teams collect extensive feedback yet miss ...

Indiana Lee

Freelance Technical Writer at Indiana Lee Writes

Indiana Lee Writes

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Reputation Management

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Guest Experience

Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem

Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem

What good is a gift card if it’s a chore to purchase or use? Keeping this top of mind should be key to hoteliers when considering program options, and it’s particularly important as travelers begin to cash-in gift cards bestowed on them during the r...

Warren Dehan

President and Co-Owner of Maestro PMS

NORTHWIND-Maestro

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Property Technology

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Guest Experience

Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem