StayNTouch, A Shiji Group Brand recently enhanced the facial recognition and ID scanning functionality for its Mobile PMS, mobile check-in and self-service kiosk solutions. Using advanced AI and facial recognition technology, StayNTouch has made ID authentication scanning as quick and easy as taking a selfie, while providing additional assurances against false impersonation and fraud.

StayNTouch is now the first PMS on the market that allows guests to create a walk-in reservation at a smart kiosk, using information scanned directly from a guest's ID. StayNTouch's innovative facial recognition software matches a guest's face to their photo ID based on immutable biometric characteristics, while the system can also scan the textual elements of an ID to create or search for a reservation without requiring guests to enter their information manually.

This unique product enhancement was the result of numerous individual innovations that StayNTouch developed with Shiji's backing and assistance. At the forefront, is a custom AI framework that can automatically detect the presence of a human face on a document and differentiate between different types of government IDs. StayNTouch also partnered with Alia Technologies to design a sleek, minimalist kiosk for their self-service solution, including a custom document tray, specifically designed to function with the system's AI.

ID authentication happens in real-time using Acuant's AssureID system, which matches guest IDs against a 200+ country document library 一 the largest in the industry. StayNTouch programmers also developed a liveness-detection test to ensure that the system is scanning an actual person: Using dual-camera technology, the facial recognition systems can now detect image movement and depth, providing additional assurances against deep fake and image spoofing attacks.

Nicole Dehler, Vice President of Product Management for StayNTouch says that "the threat of fraud and identity theft is increasing rapidly, even as consumers continue to flock to mobile and self-service options. With Shiji's support, we were able to develop a system that captures and enhances the security of a traditional in-person check-in". 

Learn More about StayNTouch's ID Scanning and Facial Recognition Technology

About Stayntouch

Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch's cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com.

Frewoini Golla
Director of Marketing

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