SuitePad is providing Shangri-La Hotel, At The Shard, London with digital guest communication solutions
SuitePad, Europe's leading provider of digital guest communication systems for the hotel industry, has installed guestroom tablets at Shangri-La Hotel, At The Shard, London, with tablets having been incorporated into all of the hotel's 202 guestrooms and suites, as well as in the restaurant, lounge and bar.
Providing a digital platform for information on hotel services, ordering room service, and offering an open communication channel to the front desk for guests, the tablets are now located in all rooms, with SuitePad's installation also enabling guests access to Shangri-La's Golden Circle loyalty programme and information about the Shangri-La App.
In addition to their guestroom benefits, the SuitePad tablets installed in the hotel's TĪNG Restaurant and Lounge, and GŎNG bar allow guests to digitally browse the menu via tablets located at their tables.
Moritz von Petersdorff-Campen, founder and managing director at SuitePad, had this to say: "We are delighted to deliver ease of use through our technology in Shangri-La Hotel, At The Shard, London's guestrooms and restaurants. Through this partnership, SuitePad reaches new heights, both physically in the London clouds, as well as by expanding the use of our technology beyond the guestroom – thanks to its application in other areas of the hotel."
He added: "Post-pandemic, we're seeing more and more hotels turn to technology to help streamline and improve guest communications – with the added element of guest safety influencing their decisions. Our tablets, which are easily wiped down and cleaned, help to minimise guest-staff contact whilst still providing exemplary service and we anticipate more and more hotels looking to implement the technology as we move closer to reopening and beyond."
About Suitepad
SuitePad has been helping hotels engage their guests in a digital world for ten years. Their award-winning in-room tablets replace traditional guest directories, serve as a central upselling tool, and combine TV remote control and telephone in one device – effectively decluttering the hotel room and providing guests with a modern and hygienic experience. The company's portfolio also includes a BYOD solution (for guest-owned devices).
In January 2023, SuitePad was awarded the HotelTechAward "Best Guest Room Tablet" for the fourth time in a row. More than 1,000 customers worldwide, from renowned hotel chains to independent boutique properties, use the digital guest engagement platform in over 70,000 rooms to improve guest communication, generate higher sales revenue, and streamline processes.
