A candid but in-depth discussion between Terence and Richard Hatter, GM of Hotel ICON Hong Kong, and Adjunct Associate Professor at the School of Hospitality Tourism Management – SHTM PolyU, about how Hotel ICON came to be and how it continues to live up to its name in the Hong Kong landscape. They cover a wide range of topics from putting people first and understanding the needs of the customer [CRM], EV s, CSR amid a contactless environment, and the importance of design. James Bond even gets a look-see in their discussion as they entertain thoughts of a nice Cigar to cap the session.

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