Accor launches a podcast diving into the stories of the people, places and initiatives from around the world that are shaping the hospitality of tomorrow, creating new innovative and meaningful experiences. Discover the voices of the passionate and dedicated people who bring it all to life.

Whether it’s guest experiences, renovation projects, or responsible and committed initiatives, the “Local Voices, Global Stories” podcast aims to shine a light on the inspiring actions of our teams by giving them a voice. In more than 110 countries, over 260,000 Talents are working every day to spread our values and create experiences that are even more innovative and rooted in our guests’ local communities. Their creativity, daring, and passion for service are the backbone of our Group, and are redefining the guest experience through innovative services that reflect the local culture. It is a daily commitment that also strengthens our vision of holistic hospitality, which positively impacts everyone involved, including teams, guests, partners, and local communities.

With stories told by the Talents themselves, Accor is highlighting its commitment to put people at the heart of its actions, and to positively contribute to communities where the Group operates. The series will take listeners on a journey across several regions, where they can learn about exciting projects by Group Talents.

#EPISODE2: Reimaging a Los Angeles Icon

The 2nd episode of the series highlights 3 Talents who contributed to a major project: the renovation of the iconic Fairmont Century Plaza which recently reopened in Los Angeles. Duane Mah, Director of Event Sales & Services, Philip Barnes, Regional Vice President for Southern California and General Manager of the Fairmont Century Plaza and Magdaleena Nikolov, General Manager of Spa, Wellness & retail at the Century Plaza, describe the ambitions behind this transformation and the experiences created to meet new guest expectations. The main objective was to preserve the hotel's incredible heritage while modernizing it and anchoring its services in the community.

About Accor, a world-leading hospitality group

Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok. 

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