The Year in Review - 2021 Most Read Stories on Hospitality Net

Hospitality Net

29 December 2021

Photo: Depositphotos

As 2021 comes to an end, we took an opportunity to look back at what sparked our readers' interest this past year on Hospitality Net. We compiled a list of the most-read opinion articles published on our website in the last 12 months.

These are the most-read articles of 2021, enjoy!

December

The Changing Hotel Legal Environment: Being Aware and Prepared

The Changing Hotel Legal Environment: Being Aware and Prepared

The legal environment of the hospitality industry is forever evolving and changing. Given specific hospitality industry events and circumstances, industry professionals need to view the law, policies and regulationswith particular attention to socia...

The Changing Hotel Legal Environment: Being Aware and Prepared

Must-Have Contactless Self-Service Technologies for Outstanding Guest Experience

Face-to-face communication has always been an integral part of the hospitality industry. And it seemed like this would never change. However, life is full of surprises, and new technologies never cease to emerge. They certainly affect all areas of o...

HotelFriend AG

Labor Shortage Crisis? Here are 5 Ways to Transform Your Workforce for a Better 2022 and Beyond

Labor Shortage Crisis? Here are 5 Ways to Transform Your Workforce for a Better 2022 and Beyond

Simon Sinek once said, “Corporate culture matters. How management chooses to treat its people impacts everything for better or for worse.” To this effect, countless organizations across various industries find themselves obsessing over even the minu...

Labor Shortage Crisis? Here are 5 Ways to Transform Your Workforce for a Better 2022 and Beyond

November

Who will lead the digital transformation in hospitality?

The digital transformation, driven by data and next-gen technologies, is changing hospitality in unprecedented pace and hoteliers are caught largely unprepared. Even worse, the pandemic accelerated digital transformation by 10 years (McKinsey & Comp...

NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism

Beyond: What the Metaverse is and How Hotels Can Take Advantage of it

Beyond: What the Metaverse is and How Hotels Can Take Advantage of it

If you're into science fiction, you may know that most of the technology we use today has been predicted, in one form or another, by novelists. There are hundreds of examples in literature. H.G. Wells theorized the nuclear bomb 30 years before it wa...

Beyond: What the Metaverse is and How Hotels Can Take Advantage of it

Himmat Anand launches India’s first Ehotel in a Shipping Container!

About 18 years back I was visiting a very dear friend in Perth, Australia - Joyce P. Westrip. She is an acclaimed author, a Year 2000 Order of Australia Medal (OAM) awardee, a veritable Indophile and an unofficial ambassador for diverse arts and cul...

L. Aruna Dhir

October

2022 Hospitality Industry Forecast

That’s easy – our hospitality forecast says the bumpy ride is coming to an end. We should assume 6 more months; October through March might remain uneven or bumpy. Why? Because business travel is not back and group business is just starting to book ...

R.A. Rauch & Associates, Inc.

The hotel stay of the past has checked out

Just when you think you've heard it all, theror in this case, a great many potential wrinkles. Crisp new bedding may be a thing of the past, a memory associated with pre-pandemic times when housekeepers, often in crisp, white uniforms, would actuall...

travelweekly.com

What Hoteliers Need to Know About Cloud-Based Technology and PMS

What Hoteliers Need to Know About Cloud-Based Technology and PMS

Hotels are turning to technology to improve efficiency at a time when they are short staffed, but technology alone can’t improve operations or help boost revenue without a clear plan and measured research into the technology solution that actually m...

What Hoteliers Need to Know About Cloud-Based Technology and PMS

September

What Sustainability means for the Future of your Hotel

What Sustainability means for the Future of your Hotel

Sustainability is becoming more widely viewed as the key to a successful business in this century, becoming the main concern for (not only) the travel sector. I’m sure this is not a new term for you, since it is driving the world’s agenda these days...

What Sustainability means for the Future of your Hotel

How to adopt express check in at your hotel

How to adopt express check in at your hotel

Express check in (also known as mobile check in or contactless check in) enables guests to check themselves into rooms, without having to visit the front desk. Guests often access this through their mobile phones.

How to adopt express check in at your hotel

Respect: an Ethical Solution to Employee Motivation in the Hospitality Industry

Respect: an Ethical Solution to Employee Motivation in the Hospitality Industry

Our primary job as hospitality managers is to motivate employees to perform certain tasks in a manner that produces certain desired outcomes. Historically, in a time when people went to work for a firm and sometimes remained there for the majority o...

Respect: an Ethical Solution to Employee Motivation in the Hospitality Industry

August

Understanding the Security Risks of Your Hotel’s PMS Data Hosting Environment

Understanding the Security Risks of Your Hotel’s PMS Data Hosting Environment

Data security has come under greater scrutiny for all businesses in recent years, with larger fines and penalties being awarded for contemporary data breaches. This issue is only compounding as digital transactions take precedence over physical exch...

Understanding the Security Risks of Your Hotel’s PMS Data Hosting Environment

The International Hotel Investment Forum Is a Sign of Strength Not Only for the Hotel Business Community, But the Global One Too

The hospitality industry has always been a bastion of camaraderie. And the International Hospitality Investment Forum, or IHIF, has always been where the vanguard of the global hotel community comes together to broker deals, launch new brands, netwo...

Questex Hospitality & Travel

Labor Shortages and Increasing Labor Costs Post-COVID-19: How Future Hospitality Businesses are Going to Thrive?

After tens of thousands of hotels and restaurants were suffering from shutting down due to the pandemic, the hospitality industry is finally beginning to rebound. However, the rebound is not proceeding smoothly as the revenue lost during the pandemi...

Northern Arizona University

July

The Dilemma between Artificial Intelligence (AI) & Emotional Intelligence (EQ) in the Hospitality Industry!

The Dilemma between Artificial Intelligence (AI) & Emotional Intelligence (EQ) in the Hospitality Industry!

In recent years, technological advancements have driven and manipulated the hospitality industry. Moreover, due to the COVID -19 pandemic, technology has evolved quickly like never before from virtual events to high-end robots. However, there is a h...

The Dilemma between Artificial Intelligence (AI) & Emotional Intelligence (EQ) in the Hospitality Industry!

Scrap the front desk – Can hotels operate without a physical front desk?

Scrap the front desk – Can hotels operate without a physical front desk?

The front desk: the emblem of hospitality. For years and years, we have been walking into a hotel to greet smiling faces behind the familiar desk. However, as technology evolves and continues to transform the hospitality industry, does the front des...

Scrap the front desk – Can hotels operate without a physical front desk?

How Technology is Helping Find and Retain Hotel Talent

How Technology is Helping Find and Retain Hotel Talent

Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only to lose them in the short term. In a ...

How Technology is Helping Find and Retain Hotel Talent

June

5 Tips to Outsmart Competition in the post-COVID Hotel Market

5 Tips to Outsmart Competition in the post-COVID Hotel Market

As travel slowly begins to recover, a renewed hospitality market is emerging. Most notably, travellers’ behaviour has been drastically affected by the pandemic, which is bound to impact the way hotels envision their acquisition strategy for years to...

5 Tips to Outsmart Competition in the post-COVID Hotel Market

It’s Not Constipation - The Life Of A Hotel Doctor

In the room, I was prepared to diagnose a routine stomach virus until I pulled back the covers and saw her swollen abdomen.

Mike Oppenheim M.D. - The Hotel Doctor

Cyber Attacks Are Spiking – Is Your Hotel Prepared?

Cyber Attacks Are Spiking – Is Your Hotel Prepared?

Steven Chabinsky once said, “Thinking of cybersecurity solely as an IT issue is like believing that an entire company’s workforce, from the CEO down, is just one big HR issue.” As we head into the third quarter of 2021, this sentiment rings more tru...

Cyber Attacks Are Spiking – Is Your Hotel Prepared?

May

Hotel Direct Bookings & ADR Grow ahead of Summer Demand

Hotel Direct Bookings & ADR Grow ahead of Summer Demand

Due to swift vaccination, the US has all but fully reopened for business. Hotel bookings in the US in April 2021 have exceeded 2019 values. Meanwhile, destinations across Europe are gradually phasing through their respective roadmaps to reopen local...

Hotel Direct Bookings & ADR Grow ahead of Summer Demand

EHL Success Stories: Startup Edition - LABISK.OT

EHL Success Stories: Startup Edition - LABISK.OT

EHL Success Stories: Start-Up Edition is a new series to show support to our EHL Family and, more specifically, our hard-working AEHL entrepreneurs. This project aims to showcase EHL's entrepreneur mindsets, support new and upcoming ideas and busine...

EHL Success Stories: Startup Edition - LABISK.OT

The Intersections Of Tomorrow’s Hotel Industry

It has already been a year since Covid-19 developed into a pandemic, along with its panoply of urgent measures to contain, combat and defeat the devastating effect of the virus. Confinement, curfews, travel restrictions—including the recent border c...

Studio Jean-Philippe Nuel

April

What Is Shaping The Future Of The Hospitality Industry?

There is something that we can all agree upon and this is the vast and unforeseen impact the COVID-19 sanitary crisis has had on all our lives.

Horwath HTL

Top 5 Hospitality Tech Trends for 2021

Top 5 Hospitality Tech Trends for 2021

Never in history has the hospitality industry experienced a year quite like 2020. No single aspect was left untouched. As with previous crises this will undoubtedly have lasting effects on how the industry operates and we can expect to see new oppor...

Top 5 Hospitality Tech Trends for 2021

Social Media for Hotels - Is it Worth It?

Social Media for Hotels - Is it Worth It?

We all know the social media hype and have read plenty of articles about how important it is. And the truth is that your hotel needs to be where your guests are right? But the question here is, at what cost?

Social Media for Hotels - Is it Worth It?

March

It’s Not an Ear Infection - The Life of a Hotel Doctor

When I peered into the guest's ear, the drum looked normal, so there was no middle-ear infection. When I pulled his earlobe, it hurt but not a great deal. In an external infection (swimmer's ear), pulling is very painful.

Mike Oppenheim M.D. - The Hotel Doctor

The 7 Components Of Designing A Hotel Concept

The 7 Components Of Designing A Hotel Concept

A Hotel Concept is designed around 7 components that cover all aspects of running it successfully: The Story, The People, The Space, The Identity, The Services, The Content, and The Channels. Starting from the central story, components are interconn...

The 7 Components Of Designing A Hotel Concept

The Importance of Diversity at all Levels of the Hospitality Industry

The Importance of Diversity at all Levels of the Hospitality Industry

As our world becomes increasingly diverse, the hospitality industry recognizes the need to reflect this in the way it operates. The multicultural and multinational market would benefit from hotels and leisure properties appointing diverse management...

The Importance of Diversity at all Levels of the Hospitality Industry

February

Hotel Lodging or a Cruise Ship Residence versus an Assisted Living Community: A Cost and Lifestyle Comparison

Hotel Lodging or a Cruise Ship Residence versus an Assisted Living Community: A Cost and Lifestyle Comparison

You might consider checking into a Marriott and not a retirement community or assisted living facility for your future living arrangements. The average cost for assisted living care is about $275.00 a day and checking reservations at the Fairfield b...

Hotel Lodging or a Cruise Ship Residence versus an Assisted Living Community: A Cost and Lifestyle Comparison

Will the Hospitality and Travel Industry Recover in 2021?

Spring will soon be here. People are celebrating the Lunar New Year. Do you see a brighter future in 2021?

The Collins College of Hospitality Management | Cal Poly Pomona

The Property Management System (PMS) of the future is already here

Today's Property Management System (PMS) is the hotel 's command center for rooms and F&B management, sales and catering, distribution, availability, pricing, reservations, guest interactions, issue resolution, housekeeping, reporting, billing, gues...

NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism

January

The Future of Hospitality: 2021 and Beyond

The pandemic in 2020 affected the hospitality industry severely, as we have never seen before. The effects have been even greater than what we saw in 2001 and 2008. This mega event has shaken all our assumptions about traveling, managing hotels, and...

Ron Yariv Consulting

A Higher Purpose in Hospitality: 3 Rules of Conscious Leadership

The following is a confession that I make out loud in my classes and seminars: "In my professional career of more than 20 years leading teams in different countries, I have been a bad boss at first, then I improved, but I stayed at levels of mediocr...

arturocuenllas.com

10 Hotel Trends to Watch in 2021

10 Hotel Trends to Watch in 2021

Following the unprecedented events of 2020, Hoteliers are bracing for the long road to recovery in 2021. With our latest Hotelier PULSE Report revealing that the majority of Hoteliers only expect to financially recover to 2019 levels in 2022 or 2023...

10 Hotel Trends to Watch in 2021

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