On Thursday 14 December our speakers and panellists confirmed that hotel F&B operations do not necessarily have to be loss-making, although sometimes they might not make much money when they are supporting other, more profitable operations within a hotel, such as guest-rooms. Ways to improve profitability and thereby to drive a hotel’s value ranged from focusing on local residents’ requirements to granular data analysis, and from outsourcing to even experimenting with closing a restaurant down, although how much of that panellist’s tongue was in his cheek we might never know.

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Best wishes for the forthcoming festive season and wishing all our clients, contacts and friends a very happy and peaceful 2024.