InnSpire Integration with Optii Leverages AI to Optimize Hotel Operational Efficiency, Guest Service and Satisfaction
Strategic AI-powered technology partnership to enhance operational efficiency at The Don CeSar, while ensuring a seamless end-to-end guest experience.
Stockholm & Washington, D.C. - InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform. Optii leverages machine-learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. Combined with InnSpire’s comprehensive guest journey platform, hotels can boost staff productivity and minimize costs, while elevating the overall guest experience.
InnSpire’s new integration with Optii has recently been implemented at The Don CeSar, an iconic resort in St. Pete Beach, Florida. The deployment combines the power of both platforms to optimize both guest service and satisfaction, while significantly enhancing operational efficiency.
InnSpire’s comprehensive guest journey platform includes it’s advanced InnSpire.ONE AI-powered guest service solutions, as well as mobile check-in, digital key access, casting, connected guestroom TV and a full in-room digital entertainment ecosystem. By integrating with Optii’s AI Smart Concierge solution, The Don CeSar gains the ability to automate guest requests, assign the appropriate staff member and track delivery to ensure seamless guest service.
This streamlined workflow enables more efficient management of housekeeping, maintenance, and service requests. By combining these advanced AI-powered solutions, The Don CeSar can deliver more personalized and responsive guest service to ensure satisfying stay experiences for its discerning guests. AI-powered automation and efficient communication between staff and guests also helps to optimize labor resources and operational efficiencies, enabling the property to provide a frictionless experience for both staff and guests.
Our integration with Optii leverages the best of both solutions to deliver more streamlined and efficient operations that result in both happier guests and staff. As we continue to infuse artificial intelligence into our solutions in a practical way to enhance hotel service and operations for both guest-facing and back-of-house teams, Optii’s solutions will complement our goal of providing the best possible end-to-end solutions for our hotel customers around the globe. Martin Chevalley, InnSpire’s CEO and Co-founder
The Don CeSar currently uses InnSpire’s transformative InnSpire.ONE AI platform to enhance communication, deliver personalized guest interactions, optimize task management and facilitate executive decision-making. It’s AI-powered chat feature intelligently curates real-time communications in the brand tone and language, enhancing guest interactions by promptly addressing inquiries, offering personalized recommendations and proactively anticipating guest needs.
InnSpire.ONE AI also fosters seamless communication among hotel staff, breaking down barriers and streamlining workflows. Through user-friendly interfaces and intelligent algorithms, staff members collaborate efficiently, boosting productivity and enhancing guest satisfaction.
Our partnership with InnSpire continues to elevate the guest experience at the property in ways we never imagined. The recent integration between InnSpire and Optii extends that level of operational excellence to our staff operations, further supporting our guest service platform by streamlining guest service and maintenance requests and ensuring timely and efficient delivery. Parker Harvey, Room Division Director at The Don CeSar
For a deeper insight into InnSpire's comprehensive guest journey platform, which includes InnSpire.ONE AI solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment solutions and more, please explore www.innspire.com.
About Optii Solutions
Optii Solutions is a hotel operations solution that leverages advanced technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping, maintenance, and service delivery in hotels. For further information, please visit: www.optiisolutions.com.
About InnSpire
Since its inception in 2012, InnSpire has become a leading provider and innovator of guest engagement, digital entertainment and frictionless experiences for the global hospitality market. With artificial intelligence (AI) as a central driver, InnSpire powers seamless frontend experiences for leading hoteliers globally, including mobile apps, mobile check-in, mobile key, face recognition, interactive TV experiences, lights/temp-controls, AI-based chat, AI drafted guest reviews, analytics and much more to deliver a complete 360° control hub for property owners, managers and staff.
All of this is made possible by InnSpire.ONE, an extensive and powerful integration hub that leverages a decade of innovation to digitally interconnect nearly every aspect of the modern hotel's operations.
The company's product portfolio comprises a diverse range of innovative software and hardware solutions that allow hotels to generate more revenue, offer better and more personalized entertainment to guests, and analyze and optimize results using a single platform that's easy to update or change according to the hotel's specific needs and preferences. Having partnered with world-class hotels on every continent, InnSpire is widely recognized for its ability to offer solutions that are comprehensive, cost effective, and remarkably easy to set up and maintain. InnSpire maintains four regional offices around the globe, including North America, Europe, Asia and the Middle East. For more information, please visit www.innspire.com and connect with us on LinkedIn and Facebook.
