Munich – TrustYou, a leading provider for AI driven guest management tools, such as the feedback platform CXP (customer experience platform), the newly launched customer data platform (CDP) and chatAI platform, is thrilled to announce the appointment of Dieter Dirnberger as Managing Director and Chief Revenue Officer. Dieter will lead TrustYou's commercial operations and play a key role in driving the company's global growth strategy.

Dieter is no stranger to TrustYou, having previously worked with the company while running his own hospitality tech business, Serenata, now part of Cendyn.com. As he reflects on his journey, Dieter shares his motivation for joining TrustYou: When we integrated our Serenata CRM solution with the TrustYou platform, I was impressed by the team's culture, innovative products, and curiosity to explore new ideas. Now, with TrustYou taking it to the next level by launching a Customer Data Platform (CDP) and leveraging AI to reduce manual workload for hoteliers and travel tech companies, I knew it was the perfect fit for me.

With over 20 years of leadership experience in the hospitality technology sector, Dieter has a proven track record of scaling businesses in dynamic environments. His expertise in transitioning companies from small startups to worldwide leading full-stack solution providers will be invaluable to TrustYou's continued expansion.

As the Managing Director and CCO, Dieter aims to support TrustYou's global team in achieving new client acquisitions, meeting revenue and booking targets, and ensuring that existing clients remain satisfied. My goal is to help our team win new clients, reach our revenue targets and keep our current clients happy," Dieter explained. "This is a team effort, and I'm excited to be part of this journey. I look forward to having some fun and success together!

Benjamin Jost, CEO and Co- Founder of TrustYou, is enthusiastic about Dieter's addition to the team. Dieter's background in hospitality technology, especially in CRM and CDP, and his collaborative approach make him a great fit for TrustYou. We believe his leadership will help us continue to innovate and grow in the coming years.

For more information about TrustYou's guest feedback and reputation management solutions, visit www.trustyou.com.

About TrustYou

TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:

  • Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
  • Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
  • AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.

With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. 

Learn more at www.trustyou.com.

Alisa Kellermann
Press Contact

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