Alliants and Les Clefs d'Or International Announce Partnership Alongside the Release of “Masters of Hospitality” Documentary Series
London, UK - Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d'Or International, the esteemed global association of professional hotel concierges. This partnership heralds the recent launch of an insightful new documentary series, “Masters of Hospitality”, dedicated to shining a light on the critical importance of the concierge role in elevating guest experiences and redefining service excellence in the hospitality sector.
“Masters of Hospitality” delves into the heart of the industry, offering a unique glimpse into the world of concierges—those who work tirelessly to ensure that every guest's stay is not just memorable, but extraordinary. The series underscores the significance of prioritizing remarkable service over the prevalent trend of real estate investment-centric strategies in the industry. This new series will explore:
- The indispensable role concierges play in crafting tailored experiences that resonate deeply with guests, fostering loyalty and satisfaction.
- The evolving landscape of hospitality where personalized human-to-human interactions stand as the cornerstone of enduring success.
- The synergistic role and future influence that technology plays to enhance these human interactions, enabling teams to anticipate and fulfill guest needs more efficiently and effectively.
After months of dedicated discussions and refining ideas with guidance from General Secretary Burak Ipekci, the Alliants team not only fully grasped the needs and aspirations of our members but also illuminated insights to transform those observations into a compelling film series. This remarkable journey would not have been possible without the unwavering support of our seasoned members and industry friends, who generously shared their time and experiences. We are profoundly grateful for the encouragement we’ve received, both from within and beyond our community. Les Clefs d'Or International President Randy Santos
The series will feature interviews with renowned concierges from around the world, spotlighting inspiring stories and insights that reveal the profound impact of personalized service. Industry experts will also weigh in, providing context and commentary on why the hospitality sector must shift focus from real estate investments to placing service quality at the forefront.
We are thrilled to partner with Les Clefs d'Or International, a name we believe is synonymous with hospitality excellence. The 'Masters of Hospitality' documentary series is more than a story. It’s a heartfelt tribute to those who turn stays into lasting memories. This collaboration enables us to highlight the delicate balance between the human touch of service and cutting-edge technologies that enhance service delivery. We hope the series will inspire the industry to refocus on empowering the teams of people who blend timeless traditions with innovation that create authentic experiences their guests want to share with the world. Tristan Gadsby, CEO and Co-Founder of Alliants
Join us as we explore how the integration of technology and personal service can redefine luxury and authenticity in the modern hospitality landscape.
About Alliants
Alliants is a leader in delivering innovative technology solutions for the hospitality industry. From guest messaging to concierge tools, Alliants enables bespoke service delivery, enhancing every guest's journey from arrival to departure. You can watch all episodes of “Masters of Hospitality” here.
About Les Clefs d'Or International
Les Clefs d'Or International is the prestigious global network of hotel concierges dedicated to delivering exceptional service experiences. With a commitment to professionalism and excellence, Les Clefs d'Or members strive to be the very best in their field. With nearly 5000 members, they welcome their guests with open arms in every corner of the world.
For more information, to request interviews, or to receive press materials, please contact [email protected].
