Hapi and Nemacolin Resort Win the Prestigious 2024 Hospitality Technology Visionary Partnership Award
Commitment to elevating its CRM solution enhances Nemacolin’s operations and enriches the guest experience through the integration of real-time data from multiple systems
Today, Hapi, the leading provider of hospitality data and connectivity solutions, announced its work with the Nemacolin Resort, which resulted in winning the prestigious 2024 Hotel Visionary Partnership Award from Hospitality Technology. The Partnership Award is presented to a hotelier-vendor team that demonstrated exceptional collaborative ideation and execution of a technology solution over 12 months or longer.
In today’s often disparate technology environment, system integrations can be overwhelming. The data hoteliers need to make better business decisions and improve the guest experience is stored in silos and often not shared across the tech stack. Getting systems to communicate and share data in similar formats often requires deep integrations that can be costly and require many resources. This makes hotel data inaccessible to property decision-makers and, thus, unactionable by the staff.
While advancements are ongoing, the initial project from Hapi and Nemacolin enabled the following:
- Actionable Unified Guest Profile for Front-Line Staff—Using Experiential Preferences Data allows booking agents and front desk team members to suggest activities or better prepare services before a guest arrives. For example, team members can be alerted to VIP arrivals for the day to prepare rooms according to guest preferences, such as stocking the mini-fridge with their favorite treat or drink.
- Highly Targeted and Personalized Marketing—Access to data-driven insights helps hoteliers develop targeted marketing campaigns based on past and future arrival and departure dates, previous cancellation dates, geographic segmentation, and various guest profile data inputs.
We couldn’t be prouder to accept the Hotel Visionary Partnership Award from the Hospitality Technology team. Our work with the Nemacolin Resort and its team demonstrates the power of data connectivity and a unified guest profile. Nemacolin’s greatest strength throughout this process was ensuring all stakeholders were informed of the overall status. It ultimately resulted in their ability to deliver a highly personalized experience for their guests. Luis Segredo, CEO and co-founder of Hapi
We are proud to honor this year’s award winners, whose work exemplifies the innovative spirit and dedication driving the hotel industry forward. These honorees showcase the remarkable impact that thoughtful technology solutions have on the guest experience and operational excellence while fostering sustainable growth in hospitality. Abigail Lorden, vice president and publisher of Hospitality Technology
About Nemacolin
A getaway like no other, Nemacolin resort has been creating magical moments in Pennsylvania’s Laurel Highlands since 1987. The four-season playground stretches across more than 2,200 acres in southwestern Pennsylvania, showcasing a range of Forbes Travel Guide’s award-winning accommodations from the grandeur luxury of The Chateau and the modern sophistication of Falling Rock to the elevated luxury of The Grand Lodge, The Homes, and The Estates. With magic all around, Nemacolin comes to life with show-stopping dining and lounges; two Pete Dye-designed championship golf courses; award-winning Woodlands Spa; Holistic Healing Center; Orvis-endorsed fly fishing, and a collection of outdoor activities. Highlights include snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and fun for all. Nemacolin celebrates and inspires with 35,000 square feet of space for meetings and special events, bringing the most magical moments to life from weddings to corporate retreats.
About HAPI
Hapi is the hospitality industry's leading platform for fast and cost-effective connectivity between technology systems, allowing hotel companies access to critical guest and transactional data. Hapi exposes event streams and transactional APIs from hotel systems at scale, stores normalized hotel system data in a secure and scalable fashion in AWS, and seamlessly integrates hotel data into Salesforce CRM, allowing hotel companies to deliver enhanced, personalized guest journeys. Hapi, an AWS Travel and Hospitality Competency Partner and Salesforce ISVForce partner and certified SI, serves 7,700 hotels globally, including IHG Hotels & Resorts, Sonesta Hotels, Accor, Hyatt Hotels, Rosewood Hotels, Margaritaville and SH Hotels and Resorts. Visit Hapi at www.hapicloud.io
Kim Dearborn
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