How CMMS Asset Management is helping the Hospitality Industry
The Hospitality industry is one of the most volatile to invest in. The mantra 'customer is king' must have emanated from this Industry because there is no other sector where customer satisfaction is more emphasized as it is in hospitality. While you might offer the most luxurious facilities, overlooking simple issues can instantly lead to a criticism from your customers. In this age of instant communication, the situation is even worse because the information about your poor services will be shared rapidly. As a hotel maintenance manager, you should always be on the lookout for any glitches that can lower customer satisfaction levels. This is however easier said than done; from floor management, to house-keeping management and much more. The job profile is really hectic. This is where Computerized Maintenance Management System (CMMS) comes in handy. The system helps optimize hotel maintenance, thus assuring high customer levels throughout. To understand better how CMMS software helps you achieve outstanding customer satisfaction, consider the following factors:
1. Asset Tracking
One maxim in business is that you can only manage what you know. The same applies here because, if you are to maintain your assets, then you have to keep track of where and in what condition they are. Efficient management of assets is only possible if you understand precisely the layout of the hotel in terms of the location of your equipment. If a guest complains about a broken toilet in a particular wing, you need to have complete information about that particular room. More importantly, you should know whether there were any scheduled repairs for the asset. Asset management software
provides detailed reports on your assets and maintenance records of the same. Easier tracking of your hotel's assets translates to easier maintenance.
2. CMMS Improves Response Time To Work Orders
One of the major pitfalls in the hospitality industry is delays in responding to work orders. If there is a mechanical or electrical failure, the maintenance manager should get the information immediately in order to initiate repairs. With web CMMS, it is easy to send notifications to the right people for faster response. It is now possible to send alerts via email or mobile gadgets. Quick response to emergencies will boost customer satisfaction. With Radio Frequency Identification (RFID) it is also possible to track, record and manage tagged assets, which gives an overview on how well these assets are being utilized. In case, any of the assets is taken out of the hotel, there is an immediate alert, so quick action can be taken.
3. CMMS Helps Manage Daily Inflow Of Maintenance Requests
In a large hotel, it is easy for the front desk to get overwhelmed with maintenance requests from customers. If this is done manually, there is risk of communication breakdown, if the records are lost. With mobile CMMS, it is easier to track any volume of maintenance requests and this is done in real-time. The right people are notified on time and the status of the request is easy to check.
4. CMMS Helps You To Keep Up With Preventive Maintenance
Preventive maintenance is a sure way of keeping guests at a hotel, happy. The preventive maintenance software helps you keep up with pending maintenance to reduce breakdown and avert emergencies. The last thing you want is to have a distressed guest because of a poorly maintained elevator. Preventive maintenance is cheaper than reactive repairs. This also minimizes downtime which is a business killer. The automated system informs technicians when repairs are due.
5. CMMS Improves Scheduling And Planning
Efficient scheduling and planning is crucial towards keeping customers happy. The more maintenance requests you have the more important scheduling and planning becomes. Maintenance management software allows the manager to follow up on service requests, carry out inspections and schedule repairs. The communication dashboard guarantees that the requests are sent in real-time promptly, and to the right people.
6. Vehicle Management
Radio Frequency Identification (RFID) tags your hotel fleet to make it easier to track the vehicles, and also enhances security. The system can also be integrated with security software, so that it opens automatically when an identified vehicle approaches the gates.
7. Tracking Personnel
Radio Frequency Identification (RFID) technology can also be used to track personnel for attendance and even customers. To provide customized services, it is important to tag guests in order to understand and handle their preferences better.
8. CMMS Improves Efficiencies And Reduces Costs
CMMS in the hospitality industry lowers operational costs by reducing breakdowns. Preventive maintenance also means more efficiency, which cuts down operation costs. A maintenance manager can establish Key Performance Indicators (KPIs), such as cost of equipment, employee utilization rates, repair costs among others.
Conclusion
Computerized Maintenance Management System is crucial especially for a large hotel facility. By automating manual maintenance processes, you improve efficiency, cut operation costs, increase staff productivity, optimize asset management and hence deliver customer delight, effortlessly.
