The Top 5 Reservations Sales Questions Should Be Asking Today’s Pre-Informed Callers

These days, most reservations inquiries are often disguised as "I just have a quick question about…" Rather than simply answering simple questions, and thus sending callers back online to book, possibly at a costly OTA, these questions help your team engage callers in conversations that routinely end with confirmation numbers.

• Today's callers are pre-informed, having visited numerous websites. So, the key is to ask more and better questions to determine what it is they need to hear in order to commit.
• Updated versions of old-school questions for determining familiarity and reason for travel.
• A simple question for engaging those who are shopping on OTAs.
• A key question that opens the door to selling the overall experience before you quote rates.
• How to secure the sale, overcome resistance, and proactively follow up if they are not quite ready.

For more information please contact Doug Kennedy