Luxury hotels and a ‘sense of place’: The challenge for hoteliers
Opinion

Luxury hotels and a ‘sense of place’: The challenge for hoteliers

In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authent...

Suzanne Godfrey
Suzanne Godfrey
Consultant and lecturer in luxury and luxury hospitality
EHL
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Brand Marketing
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Luxury Travel
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Suzanne Godfrey
by Suzanne Godfrey
6 May 2024EHLLuxury Travel
Luxury hotels and a ‘sense of place’: The challenge for hoteliers
Checking the Changes to Hawaiian Luxury with the Halekulani
Opinion

Checking the Changes to Hawaiian Luxury with the Halekulani

For those who are unfamiliar, the Halekulani is (pardon the alliteration) a hallmark of Hawaiian hospitality, with the property acting as the keystone for the densely populated beach tourism area of Waikiki in Honolulu. At 453 rooms and suites, the ...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Lodging Industry
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
6 May 2024Hotel Mogel Consulting LimitedLuxury Travel
Checking the Changes to Hawaiian Luxury with the Halekulani
Luxury hotels and a ‘sense of place’: Brand identity and experiences
Opinion

Luxury hotels and a ‘sense of place’: Brand identity and experiences

In the second article in this three-part series exploring luxury hotels and how a ‘sense of place’ help differentiate a luxury hotel and build loyalty, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how the brand...

Suzanne Godfrey
Suzanne Godfrey
Consultant and lecturer in luxury and luxury hospitality
EHL
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Brand Marketing
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Luxury Travel
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Suzanne Godfrey
by Suzanne Godfrey
25 April 2024EHLLuxury Travel
Luxury hotels and a ‘sense of place’: Brand identity and experiences
A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant
Opinion

A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant

As background for those not from Canada, Tremblant is a picture-perfect ski village under two hours northwest of Montreal in the Laurentian Mountains. With numerous small hotels, chalets, lodges and short-term rentals to choose from, Tremblant is pe...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Boutique & Lifestyle
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
22 April 2024Hotel Mogel Consulting LimitedLuxury Travel
A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant
Opinion

Global Trends and Local Experiences: The Role of Specialized PMS in Luxury Hospitality

In my role as Senior Vice President at Shiji Group, I lead our efforts across the vibrant markets of Asia Pacific & Middle East, drawing extensively on my previous experiences at Oracle and Micros Fidelio. This position, enriched by over twenty year...

Nikkie Randhawa-Singh
Nikkie Randhawa-Singh
Senior Vice President- Asia Pacific & Middle East at Shiji Group
Shiji
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Information Technology
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Lodging Industry
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Guest Experience
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Nikkie Randhawa-Singh
by Nikkie Randhawa-Singh
18 April 2024ShijiLuxury Travel
Shiji Group
Opinion

Luxury is growing, and so are we

Luxury hospitality epitomizes excellence in every facet of its operation, striving for unparalleled superiority in design aesthetics, offering incomparably attentive service, presenting the most exquisite culinary delights, and providing an exceptio...

Alex Sogno
Alex Sogno
CEO, Global Asset Solutions
Global Asset Solutions
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W
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Ritz-Carlton
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Four Seasons
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Rosewood
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Alila
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Nikki Beach
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Asset Management
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Alex Sogno
by Alex Sogno
12 April 2024Global Asset SolutionsLuxury Travel
Global Asset Solutions
Opinion

The future of luxury experiences: Where luxury meets hospitality

The luxury industry is undergoing a change. As a result, its products are reaching more and more people. In order to avoid losing exclusivity and uniqueness, many brands are now relying on ‘experiences’. These are enabling them to strengthen their r...

Matthias Fuchs
Matthias Fuchs
Assistant Professor and Director of the Institute for Customer Experience Management
EHL
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Luxury Travel
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Matthias Fuchs
by Matthias Fuchs
10 April 2024EHLLuxury Travel
EHL Hospitality Business School
The Strategic Advantage of a Unified Customer Profile in Property Management Systems
Opinion

The Strategic Advantage of a Unified Customer Profile in Property Management Systems

With a career spanning over three decades across the hospitality and technology sectors, I’ve witnessed the evolution of customer engagement and the pivotal role of PMS in revolutionising the guest experience. My experiences, particularly as the VP ...

Anthony Hunt
Anthony Hunt
Vice President of Product and Strategy for Shiji
Shiji
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Lodging Industry
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Guest Experience
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Anthony Hunt
by Anthony Hunt
10 April 2024ShijiLuxury Travel
The Strategic Advantage of a Unified Customer Profile in Property Management Systems
Exploring cultural diversity and sensitivity in luxury markets
Opinion

Exploring cultural diversity and sensitivity in luxury markets

In terms of breaking into new foreign markets, cultural sensitivity emerges as a pivotal factor in establishing trust and meaningful connections with customers rooted in their particular cultural identities and values. Based on a recent SBP, we disc...

Jie Yu Kerguignas
Jie Yu Kerguignas
Assistant Professor at EHL Hospitality Business School
EHL
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Diversity
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Luxury Travel
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Jie Yu Kerguignas
by Jie Yu Kerguignas
29 March 2024EHLLuxury Travel
Exploring cultural diversity and sensitivity in luxury markets
Opinion

Suite dreams: Three areas for change for luxury hospitality in 2024

Luxury hospitality is booming once again. In the UK, luxury hotels are seeing a steep rise in room rates, with occupancy rising to 69% in 2023 compared to 62% the previous year as demand stays strong and travel increases.

Manfred Abraham
Manfred Abraham
CEO at Yonder Consulting
Yonder Consulting
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Information Technology
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CRM & Loyalty
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Social Media
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Manfred Abraham
by Manfred Abraham
25 March 2024Yonder ConsultingLuxury Travel
Yonder Consulting