Information Technology

The friction fiction

Friction is fundamental to great hospitality. It sounds like a strange thing for a founder of a technology company to say, but hear me out. Friction is where the magic happens. If every step on the guest journey is totally automated and seamless, it...

Richard Valtr

Founder, Mews

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Information Technology

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Guest Experience

Mews

EU’s new digital ID: A game changer for hotels

In a significant move for secure online interactions, the European Union just approved a new framework for a European digital identity (eID) this past March. This development underscores the growing importance of digital identity, which encompasses ...

Pedro Torres

Founder and CEO, Youverse

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Information Technology

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National & International Policy

Youverse

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity. With a range of astute viewpoints...

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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Chatbots, Robotics & AI

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

How Can the Hospitality Businesses Adapt to the New Generation of Guests?

The demographics of hospitality consumers are changing; millennials, Gen Z and Gen Alpha are now a predominant audience. These new audiences bring new guest expectations, from digitalised experiences and convenience to social consciousness. While th...

Tanya Girdhar John

Tanya Girdhar John

Vice President, Marketing at IDS Next

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Sales & Marketing

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Market Segments

IDS NEXT

Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands

Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands

More consumers are prioritising social values, the environment, and health and wellness in their purchasing decisions than ever before—and travellers are no exception. To stay competitive, hotels not only need to make these values a priority but als...

Johannes Vocke

Chief Financial Officer

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Information Technology

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Consumer Trends

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Asset Management

Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands

DO’s and DON’Ts of Selling Tech to Hotels

DO’s and DON’Ts of Selling Tech to Hotels

This DOCUMENT outlines challenges CIOs and CTOs face when approached by tech vendors, highlighting communication issues that lead to frustration. It provides DOs and DON’Ts to help tech sellers effectively engage with decision-makers. This advice is...

Terence Ronson

Hospitality Professional, Technology Consultant, Public Speaker and Inventor

Pertlink Limited

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Information Technology

DO’s and DON’Ts of Selling Tech to Hotels

From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou

From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou

Steve Jobs once said, “The mark of an innovative company is not only that it comes up with new ideas first, but also that it knows how to leapfrog when it finds itself behind.” There is, perhaps, no more relevant sentiment to apply to the hospitalit...

Alan Young

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

Puzzle Partner Ltd.

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Sales & Marketing

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From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou

Redefining Hotel Technology| By Michael Toedt

Redefining Hotel Technology| By Michael Toedt

The hospitality industry, renowned for its service ethos, is confronting a paradox. Despite the intent to tailor services for each guest, hotel management has fallen into a pattern that inadvertently inflates costs and erodes guest loyalty. This pat...

Michael Toedt

CEO and Founder, dailypoint

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Sales & Marketing

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Information Technology

Redefining Hotel Technology| By Michael Toedt

The Future of Hotel Procurement is in the Cloud—Here’s Why

The Future of Hotel Procurement is in the Cloud—Here’s Why

If your hotel uses in-house software to manage procurement, leadership may be reluctant to adopt a cloud-based solution—especially if an on-premise system has served you well for many years. This mindset is likely to put your hotel behind competitor...

Johannes Vocke

Chief Financial Officer

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Information Technology

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Lodging Industry

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The Future of Hotel Procurement is in the Cloud—Here’s Why

Start Treating Direct Online Distribution Costs as… Distribution Costs!

Currently direct online bookings and their distribution costs: ongoing website hosting and technology upgrades, website content optimization, SEO, website visitors referrals fees (metasearch and paid search CPCs, online media and retargeting referra...

Max Starkov

Hospitality & Online Travel Tech Consultant

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Sales & Marketing

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Information Technology

NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism