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Can You Deliver What You Promised? Expectations vs. Reality
Opinion

Can You Deliver What You Promised? Expectations vs. Reality

We all have that one friend who excels at sales—the kind of person who’s smooth with words and can make you believe anything, regardless of the topic. They set high expectations, but eventually, you’re left to face reality (see Figure 1).

Melinda Ratkai
Melinda Ratkai
Dr. Professor of Hospitality Business
Hotelschool The Hague
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Environment & Sustainability
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Corporate Social Responsibility (CSR)
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Melinda Ratkai
by Melinda Ratkai
2 December 2024Hotelschool The HagueEnvironment & Sustainability
Can You Deliver What You Promised? Expectations vs. Reality
Hospitality leaders explore strategies to accelerate the commercialisation of sustainability at HSMAI Europe Fall Curate
Press Release

Hospitality leaders explore strategies to accelerate the commercialisation of sustainability at HSMAI Europe Fall Curate

Strategies to accelerate the commercialisation of sustainability in the hospitality sector were intensely debated by industry leaders at the HSMAI Europe Fall Curate, held on November 7 th at The Chesterfield Mayfair Hotel in London.

HSMAI Region Europe
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Environment & Sustainability
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Sales & Marketing
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Events & Conferences
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Hospitality leaders explore strategies to accelerate the commercialisation of sustainability at HSMAI Europe Fall Curate 2 December 2024HSMAI EuropeEnvironment & Sustainability
Hospitality leaders explore strategies to accelerate the commercialisation of sustainability at HSMAI Europe Fall Curate
Press Release

The Alliance launches Universal Sustainability KPIs at COP29: marking a new era for climate action in hospitality

In a landmark session at COP29, the World Sustainable Hospitality Alliance (the Alliance) introduced its Universal Sustainability Key Performance Indicators (KPIs) during the first-ever joint session of Tourism Ministers and the COP Presidency. This...

World Sustainable Hospitality Alliance
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Environment & Sustainability
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The Alliance launches Universal Sustainability KPIs at COP29: marking a new era for climate action in hospitality28 November 2024Sustainable Hospitality AllianceEnvironment & Sustainability
The Alliance launches Universal Sustainability KPIs at COP29: marking a new era for climate action in hospitality
Press Release

Pioneering Excellence: Accor’s Stellar Year in the Pacific

Accor’s extraordinary year in the Pacific has been marked by dynamic growth, sustainability milestones, and unforgettable events that have shaped the region’s tourism landscape.

Accor
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Pullman
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Novotel
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Peppers
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25hours
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Mondrian
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Hyde Hotels & Residences
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The Hoxton
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TRIBE
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Handwritten Collection
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Environment & Sustainability
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Hotel Openings
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Lodging Industry
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Pioneering Excellence: Accor’s Stellar Year in the Pacific27 November 2024AccorEnvironment & Sustainability
Pioneering Excellence: Accor’s Stellar Year in the Pacific
Redefining Luxury and Sustainability: Insights from John Roberts, President & CEO of Empyrean INTL
Press Release

Redefining Luxury and Sustainability: Insights from John Roberts, President & CEO of Empyrean INTL

As luxury hospitality evolves, guest expectations are shifting toward a deeper appreciation for sustainable practices and thoughtful details that elevate the experience. John Roberts, President and CEO of Empyrean INTL, shares how the company naviga...

Boutique Lifestyle Leaders Association (BLLA)
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Environment & Sustainability
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Boutique & Lifestyle
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Luxury Travel
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Redefining Luxury and Sustainability: Insights from John Roberts, President & CEO of Empyrean INTL25 November 2024BLLAEnvironment & Sustainability
Redefining Luxury and Sustainability: Insights from John Roberts, President & CEO of Empyrean INTL
Sustainable Procurement Enables ESG as a Hotel Selling Feature
Opinion

Sustainable Procurement Enables ESG as a Hotel Selling Feature

Having a strong environmental, social and governance (ESG) strategy has become essential for hospitality. While the policies that a hotel enacts must pervade all operations and the corporate company, one particular area that presents challenges is t...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hospitality Net
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Environment & Sustainability
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Corporate Social Responsibility (CSR)
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Procurement
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Adam Mogelonsky
by Adam Mogelonsky
25 November 2024Hospitality NetEnvironment & Sustainability
Sustainable Procurement Enables ESG as a Hotel Selling Feature