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Reservations Sales QUEST 2025
Opinion

Reservations Sales QUEST 2025

Recently, a prospective new client said “We actually don’t get many phone reservations anymore, but we do get a lot of questions.” Because they record their incoming 800 calls, our KTN team was then able to audit actual conversations their reservati...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Lodging Industry
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Doug Kennedy
by Doug Kennedy
18 September 2024Kennedy Training Network (KTN)Miscellaneous
Reservations Sales QUEST 2025
Press Release

Novice consumers more likely to purchase wine with sweetness scales on labels

Rather than a text description, using a visual sweetness scale with an arrow pointing to a specific sweetness level on wine labels may increase purchase intent among novice wine consumers, according to a new study from researchers in the Penn State ...

Penn State School of Hospitality Management
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Novice consumers more likely to purchase wine with sweetness scales on labels21 June 2024Penn State School of Hospitality ManagementMiscellaneous
Novice consumers more likely to purchase wine with sweetness scales on labels
What Personalized Hospitality Is and What It Isn’t
Opinion

What Personalized Hospitality Is and What It Isn’t

As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider of training in the topi...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Miscellaneous
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Doug Kennedy
by Doug Kennedy
29 May 2024Kennedy Training Network (KTN)Miscellaneous
What Personalized Hospitality Is and What It Isn’t
What It Really Takes To Book More Groups, Meetings, and Events These Days
Opinion

What It Really Takes To Book More Groups, Meetings, and Events These Days

Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced. Meeting and event booking sites have created a flood of leads, which can be overwhelming for those working in a sales role equipped...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Miscellaneous
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Lodging Industry
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Doug Kennedy
by Doug Kennedy
14 May 2024Kennedy Training Network (KTN)Miscellaneous
What It Really Takes To Book More Groups, Meetings, and Events These Days
BLLA’s Inaugural Retreat with Conscious Souls of Hospitality in Ibiza: A Deep Dive into Regenerative Wellness and Sustainability
Press Release

BLLA’s Inaugural Retreat with Conscious Souls of Hospitality in Ibiza: A Deep Dive into Regenerative Wellness and Sustainability

The Boutique Lifestyle Lodging Association (BLLA) is proud to announce the successful completion of its first retreat in collaboration with Conscious Souls of Hospitality. Held in the stunning locale of Ibiza, Spain, from April 7 to 11, this event m...

Boutique Lifestyle Leaders Association (BLLA)
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Sales & Marketing
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BLLA’s Inaugural Retreat with Conscious Souls of Hospitality in Ibiza: A Deep Dive into Regenerative Wellness and Sustainability26 April 2024BLLAMiscellaneous
BLLA’s Inaugural Retreat with Conscious Souls of Hospitality in Ibiza: A Deep Dive into Regenerative Wellness and Sustainability
Press Release

Shapes, music may affect experience of people who dine alone at restaurants

Specific visual and auditory cues may enhance solo diners’ experience and increase the likeliness they will revisit restaurants, according to a new study from researchers in the Penn State School of Hospitality Management.

Penn State School of Hospitality Management
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Sales & Marketing
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Food and beverage
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Shapes, music may affect experience of people who dine alone at restaurants 8 April 2024Penn State School of Hospitality ManagementMiscellaneous
Shapes, music may affect experience of people who dine alone at restaurants