A recent discussion on LinkedIn prompted this post. There is a noticeable and growing trend to charge customers paying by credit card an additional fee. Yesterday, the restaurant I had lunch at, had a 4% surcharge if you paid by credit card. Last we...

Max Starkov

Hospitality & Online Travel Tech Consultant

NYU

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Food & Beverage

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Finance & Accounting

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NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism

Opinion

Beyond Booking: The Future of Hotel PMS in an Omnichannel World

In the not-so-distant past, hotel PMS were glorified booking engines, handling reservations and basic operations like housekeeping. Fast forward to today, and the hospitality world demands a PMS that can juggle more than just bookings. Welcome to th...

Wolfgang Emperger

SVP For Europe, Africa, And UK & Ireland, Shiji

Shiji

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Information Technology

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Online Travel Agencies (OTA)

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Lodging Industry

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Guest Experience

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Opinion

Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility

Are you a hotelier struggling to attract enough guests without breaking the bank with high charges from OTAs? Perhaps you’ve found yourself wishing you had more direct bookings, but you’re unsure of how to get there. You’re not alone. In this era of...

Tobias Roelen-Blasberg

Co-Founder

MARA Solutions GmbH

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Property Technology

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Reputation Management

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Digital Marketing

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Chatbots, Robotics & AI

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Opinion

Hospitality Market Update | July 2024

A midyear snapshot of performance in the top 65 markets in the US indicates that on a trailing 12-month basis through May, RevPAR is up slightly year over year (due to slight increases in both occupancy and ADR) and this is largely driven by increas...

Tommy Crozier

Head of Hotels Valuation & Advisory - U.S.

CBRE Hotels

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Markets & Performance

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Opinion

HVS Monday Musings: Hotel Sector’s Big Debate - Asset Light or Asset Right?

The Indian Hotels Company Limited (IHCL) has recently been making significant strides in the global hospitality industry. With Brand Finance ranking Taj as the world’s strongest hotel brand for the third time recently, and the remarkable growth in t...

Mandeep S Lamba

MRICS, President (South Asia), New Delhi

HVS

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Markets & Performance

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Opinion

Menu Price Increases Need a Quick Reverse Course

When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of discussion often include new methods, advancements, current concerns, and directional advice, but how do you know what to accept as reas...

Jim Lopolito

Owner of Lopolito Hospitality Consultants, Corp. (LHC)

Cayuga Hospitality Consultants

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Revenue Management

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Food & Beverage

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Opinion

From Proposal to Partnership: How to Succeed as a Hotel Supplier

It’s about walking the talk in hospitality. Hotels rely on vendors for essential services, goods, and materials to keep their daily operations running smoothly. Becoming a hotel vendor is a fantastic opportunity to grow your business, reach new cust...

Susan Tucker

Partner & COO, The Lure Agency

Lure Agency

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Digital Marketing

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Brand Marketing

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Opinion

Don’t Throw Fellow Employees Under the Bus

I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Opinion

Maximizing Group Sales with Automation: How Hotels Can Win Big Even With Small Teams

Delaying the automation of your sales and catering operations might seem harmless, but it could be a costly mistake in the fast-paced Hospitality Sales industry. Waiting now means risking falling behind and struggling to catch up later. Early adopte...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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MICE

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Lodging Industry

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Opinion

Why Hotels Should Master the Fundamentals of Guest Experience Before Adding the Bells and Whistles

NBA legend Michael Jordan is famous for his thrilling game style, but he didn’t get there without mastering the basics of the sport. As he famously said, “You can practice shooting eight hours a day, but if your technique is wrong, then all you beco...

Joe Vargas

SVP & General Manager, Infor Hospitality

Infor

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Property Technology

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Business Travel

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Lodging Industry

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Guest Experience

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Opinion Articles

Should restaurant owners encourage customers to pay by credit cards?

Beyond Booking: The Future of Hotel PMS in an Omnichannel World

Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility

Hospitality Market Update | July 2024

HVS Monday Musings: Hotel Sector’s Big Debate - Asset Light or Asset Right?

Menu Price Increases Need a Quick Reverse Course

From Proposal to Partnership: How to Succeed as a Hotel Supplier

Don’t Throw Fellow Employees Under the Bus

Maximizing Group Sales with Automation: How Hotels Can Win Big Even With Small Teams

Why Hotels Should Master the Fundamentals of Guest Experience Before Adding the Bells and Whistles

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