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Let’s Play 20 Customer Experience (CX) Questions – Part One
Opinion

Let’s Play 20 Customer Experience (CX) Questions – Part One

Let’s play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a “lightning round” style for one of his projects. As I considered my answers, I realized that the...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
27 December 2024Shepard Presentations, LLC.CRM & Loyalty
Let’s Play 20 Customer Experience (CX) Questions – Part One
Opinion

MBA in Hospitality: Developing the Most Valuable Leadership Skills

You need certain skills to successfully lead a team and become a respected manager in any field. Being inspirational, having excellent technical knowledge, and being someone who could ‘get things done’ used to be prerequisites, but now what it means...

Veronika Mercier
Veronika Mercier
Marketing Content & Communications Manager at EHL Hospitality Business School
EHL
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Education & Professional Development
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Hotelschools | Universities
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Veronika Mercier
by Veronika Mercier
27 December 2024EHLEducation & Professional Development
EHL Hospitality Business School
Opinion

Should the Revenue Manager Now Be the Total Revenue Manager?

Lots of data is pointing to 2025 as a year for hotel occupancy ‘normalization’ which is the polite way of saying ‘plateau’, ‘stagnation’ or even a modest decline. Hence, in a mostly zero-sum occupancy world, it’s all about growing revenue per guest.

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Revenue Management
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
27 December 2024Hotel Mogel Consulting LimitedRevenue Management
Hotel Mogel Consulting Limited
The Allure of Winter Travel or Why Cold Is the New Hot
Opinion

The Allure of Winter Travel or Why Cold Is the New Hot

Destinations in the North such as Iceland, Finland, Norway have become more popular in the recent years. Instead of picking tropical each getaways, some tourists prefer to travel to cold places in the winter months. What is there to it to the “cold ...

Alessandro Inversini
Alessandro Inversini
Associate Professor in Marketing at EHL Hospitality Business School
EHL
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Market Segments
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Alessandro Inversini
by Alessandro Inversini, Lionel Saul and Bianca Lüthy
23 December 2024EHLMarket Segments
The Allure of Winter Travel or Why Cold Is the New Hot
Managing Social Media: Tools, Trends & Careers
Opinion

Managing Social Media: Tools, Trends & Careers

Kaplan and Haenlein (2010) noted that social media is collaborative, dynamic, and interactive online applications, platforms, and media, which allows the creation and exchange of user-generated content on social media platforms.

Robert O’Halloran
Robert O’Halloran
Professor Director, School of Hospitality Leadership at East Carolina University.
East Carolina University
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Social Media
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Robert O’Halloran
by Robert O’Halloran
23 December 2024East Carolina UniversitySocial Media
Managing Social Media: Tools, Trends & Careers
Opinion

Sous-vide pork tenderloin cooking: why color isn’t a key indicator

Many of us rely on color to tell when pork is done, assuming white meat means safe meat. But color alone isn’t a reliable guide and often leads to dry or undercooked pork. Instead, temperature is the key to perfectly cooked pork tenderloin. Enter so...

Morgane Dumollard
Morgane Dumollard
Marketing Manager EHL School of Practical Arts
EHL
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Food & Beverage
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Morgane Dumollard
by Morgane Dumollard
23 December 2024EHLFood & Beverage
EHL Hospitality Business School
Opinion

Diet-Specific Nutrition To Enhance Traveler Hospitality and Wellness

Food is the fuel for our bodies and can be used as medicine to promote wellness, avoiding travel-associated illnesses by having diet-specific orders that match the specific health condition and thus will have an important impact on overall client/gu...

Adel Eldin
Adel Eldin
MD, FACC, FACP, MBA, GGA, Founder, CEO of Quality Affordable Healthcare, Prontocare
ProntoCare
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Wellness and well-being
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Medical Tourism
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Health
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Adel Eldin
by Adel Eldin and Fred DeMicco
23 December 2024ProntoCareWellness and well-being
ProntoCare
The Estate Hotels and Residences Heralds a New Era for Longevity Tourism
Opinion

The Estate Hotels and Residences Heralds a New Era for Longevity Tourism

Longevity is indeed the new wellness, to borrow a phrase. Yes, wellness and spa tourism will continue to exist – and for good reason as they’re both growing like crazy! – the word longevity adds yet another layer based in scientific precision, diagn...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Wellness and well-being
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Lodging Industry
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
23 December 2024Hotel Mogel Consulting LimitedWellness and well-being
The Estate Hotels and Residences Heralds a New Era for Longevity Tourism