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Data-Driven Personalization: Are Hoteliers Missing the Mark?

Data-Driven Personalization: Are Hoteliers Missing the Mark?

As guest expectations for personalized experiences continue to rise, hotels face escalating pressure to deliver tailored content that resonates on an individual level. Instant gratification is now the norm, with guests anticipating that hotels will ...

Joe Vargas

SVP & General Manager, Infor Hospitality

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Sales & Marketing

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Information Technology

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Lodging Industry

Data-Driven Personalization: Are Hoteliers Missing the Mark?

State of Travel 2024: How AI is Shaping the Future of Hospitality and Uncovering New Growth Opportunities

State of Travel 2024: How AI is Shaping the Future of Hospitality and Uncovering New Growth Opportunities

Imagine a world where your hotel’s ability to thrive doesn’t depend on competing for the same slice of pie but on creating an entirely new pie. In 2024, the hospitality industry stands at the brink of a technological revolution—one where AI doesn’t ...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

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Chatbots, Robotics & AI

State of Travel 2024: How AI is Shaping the Future of Hospitality and Uncovering New Growth Opportunities

Navigating Today’s Labor Shortages

Navigating Today’s Labor Shortages

Labor shortages in the hospitality industry have evolved from a temporary challenge to the new normal. Strikes, absenteeism, and staffing gaps are pushing hotel operations to their limits, and the pressure to maintain service levels without burning ...

Moneesh Arora

Chief Executive Officer

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Human Resources

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Information Technology

Navigating Today’s Labor Shortages

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

In the competitive landscape of the hospitality industry, earning and rewarding guest loyalty is paramount and properties looking to remain competitive must adopt hospitality solutions that take a comprehensive approach to building and maintaining g...

Terrie O’Hanlon

Terrie O’Hanlon

Chief Marketing Officer (CMO) at Agilysys, Inc.

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Guest Experience

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Lessons from retail: what can hospitality learn from the retail value chain?

Lessons from retail: what can hospitality learn from the retail value chain?

When’s the last time you purchased something? The retail industry is one of the world’s most pervasive, and one that every one of us interacts with on a daily basis. That’s why global retail sales are projected to reach around $33 trillion by 2026.

Tom Brown

Senior Copywriter at Mews

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Information Technology

Lessons from retail: what can hospitality learn from the retail value chain?

Hotel Renovations: When to Go Big

Most owners and prospective buyers try to reduce their hotel’s Capex spend associated with PIP or Renovation work and with good reason- to keep their investment basis as low as possible.

Jon Peck

President of Peck Hotel Consulting and active Consultant with Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Lodging Industry

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Real Estate & Investment

Cayuga Hospitality Consultants

Be More Interesting by Showing More Interest

Be More Interesting by Showing More Interest

When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realize that what made him interesting was that he was truly interested in his guest...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Be More Interesting by Showing More Interest

Soft Brands – A Third Alternative

Historically, hotel owners have had the option to either affiliate with a known brand or operate independently. Affiliating with a brand provided access to a reservation system, loyal customers, communal marketing programs, a known identity among co...

Robert Mandelbaum

Robert Mandelbaum

Director of Research Information Services at CBRE Hotels

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Lodging Industry

CBRE Hotels

Safety First. How Secure Transactions Shape the Hospitality Experience

Safety First. How Secure Transactions Shape the Hospitality Experience

The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for man...

Andrew Williams

Andrew Williams

Head of Payments at Guestline

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Information Technology

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Property Technology

Safety First. How Secure Transactions Shape the Hospitality Experience

4 Fun Date Ideas That Capture a Revenue Managers heart

4 Fun Date Ideas That Capture a Revenue Managers heart

Today, we’re mixing business with pleasure—literally. If you’re dating a revenue manager, you know they love efficiency, data, and getting the most value out of everything. So why not plan a date that satisfies their inner strategist while still bei...

Fabian Bartnick

Fabian Bartnick

Founder at Infinito

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Revenue Management

4 Fun Date Ideas That Capture a Revenue Managers heart