Source: The Indian Hotels Company Limited (IHCL)

Mumbai - The Indian Hotels Company Limited (IHCL), South Asia's largest hospitality company's iconic hotel, The Taj Mahal Palace, Mumbai has been accorded the highest guest satisfaction score amongst its hospitality peers globally for the year 2018-2019 by TrustYou; the world's largest guest feedback platform. The top global ranking reiterates the legendary hotel as one of the finest in the world.

One of the defining landmarks of Mumbai's cityscape, 'The Taj', as it is fondly called, is the great and lasting legacy of its founder, Jamsetji Tata, who envisioned a hotel that would set the benchmark for Indian hospitality. Ever since it opened its doors in 1903, The Taj has blazed a trail of innovation and excellence that continues, even today, to make it India's most widely-known name in luxury hospitality world over.

The strong customer validation is a testament to the universally acclaimed warm and personalised service that is characteristic of The Taj Mahal Palace, Mumbai.

City hotels with over 250 rooms across the globe were considered for the assessment and The Taj Mahal Palace, Mumbai scored the highest from approximately 18,000 reviews. The score is an evaluation of guest services and experiences.

About Trust You

TrustYou, the world's largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence.

About The Indian Hotels Company Limited

The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers and ranked as World's Strongest Hotel Brand 2024 and India's Strongest Brand 2024 as per Brand Finance; SeleQtions, a named collection of hotels; Tree of Life, private escapes in tranquil settings; Vivanta, sophisticated upscale hotels; Gateway, full-service hotels designed to be your gateway to exceptional destinations and Ginger, which is revolutionising the lean luxe segment.

Incorporated by the founder of the Tata Group, Jamsetji Tata, the Company opened its first hotel - The Taj Mahal Palace, in Bombay in 1903. IHCL has a portfolio of 350 hotels including 118 under development globally across 4 continents, 13 countries and in over 130 locations. The Indian Hotels Company Limited (IHCL) is India's largest hospitality company by market capitalization. It is listed on the BSE and NSE.

Please visit: IHCL; Taj; SeleQtions; Vivanta; Gateway; Ginger

Rakhee Lalvani
+91 22 6137 1909
IHCL