TrustYou Unveils Revolutionary Platforms to Enhance the Customer Experience at ITB Berlin 2024 — Source: TrustYou
Source: TrustYou

Munich - TrustYou, a global leader in guest feedback management and hospitality technology solutions, is proud to announce the launch of its groundbreaking Customer Experience Platform (CXP) at ITB Berlin 2024. This innovative platform marks a significant milestone in TrustYou's mission to redefine the customer journey and elevate guest experiences across the hospitality industry.

Alongside the launch of the upgraded CXP platform, TrustYou will be showcasing several soon to be released products which facilitate both the holistic understanding of customer sentiment and behavior, as well as allowing for more personalized customer interactions.

TrustYou is committed to pioneering solutions that empower hoteliers to enhance customer satisfaction and drive business growth. With their newly upgraded Customer Experience Platform (CXP), hoteliers can now collect, analyze, and act upon guest feedback faster and directly targeted to their specific needs with more customizable features.

Key features of TrustYou's CXP include:

  • All-in-One Feedback Management: TrustYou's CXP enables hoteliers to consolidate feedback from various sources, including public reviews and private surveys, into a single platform for comprehensive analysis.
  • Actionable Insights: Leveraging state-of-the-art machine learning, TrustYou's CXP provides actionable business intelligence derived from detailed analysis of guest feedback, allowing hoteliers to identify areas for improvement and address issues promptly.
  • AI-powered: TrustYou's responseAI harnesses the power of AI to streamline processes and automate responses to guest feedback, cutting response efforts by up to 80%. SummaryAI empowers hoteliers to efficiently understand guest feedback and take prompt actions with the entire hotel team to make guests happy.

Commenting on the launch of TrustYou's CXP, TrustYou CEO, Benjamin Jost stated: We are thrilled to introduce our new Customer Experience Platform at ITB Berlin 2024. TrustYou is dedicated to helping hoteliers elevate guest experiences and drive business success. With the upgrade to CXP, we help hoteliers to better understand guest needs, personalize their experiences, and achieve operational excellence.

TrustYou invites attendees of ITB Berlin 2024 to visit Booth 122, Hall 8.1 to learn more about the Customer Experience Platform and explore how TrustYou is shaping the future of hospitality technology.

For media inquiries, please contact:
Alisa Kellermann
[email protected]

About TrustYou

TrustYou's mission is to help make customers happy. Happy customers are loyal, spend more, and talk positively about their experience. To achieve this goal, TrustYou turns insight into impact with three category-leading platforms:

  • The Customer Experience Platform (CXP) helps to improve quality and rankings based on surveys and reviews across the web, respond to all feedback with the help of AI, and actively market your reputation.
  • The Customer Data Platform (CDP) helps to merge customers' footprints into single profiles, understand your audiences, market to them, and measure the success of campaigns and messages.
  • The chatAI platform helps to provide answers faster than humanly possible, ensure personalized recommendations for more bookings, and lower operational costs.

Learn more at www.trustyou.com.

Alisa Kellermann
Press Contact

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