Topaz Services, a distinguished leader in reservation call handling for independent luxury and lifestyle hotels, proudly unveils its latest innovation: Ressie, an AI-powered virtual assistant designed to elevate guest interactions and drive direct bookings. With the hospitality landscape rapidly evolving toward digital consumer preferences, Ressie represents a pivotal advancement in providing seamless, personalized guest experiences.

The introduction of Ressie signifies a substantial enhancement to Topaz, now providing high-tech, high-touch chat services using the collaborative approach of Ressie, an AI-powered Virtual Assistant, backed by seasoned hotel Reservations Sales Associates who are well-versed in servicing hotels through the voice channel.

Ressie seamlessly integrates into hotel websites and booking engines, enabling swift assistance ranging from basic queries to booking modifications or cancellations and empowering hotels to provide instant responses to inquiries 24/7.

As over a third of hotel bookings now occur online, it's paramount for hotels to adapt to the evolving digital landscape, comments Eric Gustavson, President of Topaz Services. Ressie embodies our commitment to deliver unparalleled guest experiences, ensuring that every engagement, whether through voice or chat, presents a compelling opportunity for conversion.

Ressie, backed by our highly trained associates, provides:

  • Instant Assistance: Real-time support and rapid issue resolution for immediate guest satisfaction.
  • Personalized Interactions: Tailored recommendations and customized assistance based on individual guest preferences and needs.
  • Convenient Communication: Effortless access to help and information without the hassle of phone calls or waiting on hold.

Setting Ressie apart is its dynamic AI, which harnesses data directly from the property's profile in the Topaz database, ensuring accuracy and consistency throughout the guest journey. Unlike conventional virtual assistants relying on global internet data, Ressie maintains the hotel's brand integrity at every touchpoint, safeguarding against misinformation.

By seamlessly integrating Ressie into our clients' websites, we're extending our tradition of high-touch customer service into the digital realm, adds Gustavson. Whether it's through voice or chat, every interaction represents a valuable opportunity to foster guest loyalty and drive direct bookings.

In an era where guest expectations continue to evolve, Ressie emerges as a beacon of innovation, empowering hotel professionals to deliver unparalleled guest experiences while maximizing revenue opportunities. Experience the future of guest engagement with Ressie by Topaz Services.

About Topaz Services: Topaz works in partnership with hoteliers to generate revenue through intelligent client-centered voice, web chat, and reservation services. With its team of highly skilled, US-based Reservation Sales Associates, and the ultra-efficient C5 booking platform, Topaz provides Central Reservations, Contact Center Services, and cloud-based voice and chat booking technology to independent luxury and lifestyle hotels & resorts. To learn more, please visit www.topazservices.com.

Gabriel Ruiz
Vice President of Operations
510-628-4488